- Monitoring the performance of the senior sales teams by setting and reviewing goals and identifying any training needs- Devising and implementing systems to keep staff motivated and maintain a high level of morale- Recruiting and training sales staff and ensuring that the department is appropriately resourced to deal with fluctuations in sales volumes- Researching, analyzing and setting price points to maximize sales and maintain healthy profit margins- Identifying opportunities by keeping track of competitor activity- Using industry knowledge to identify potential new markets and increase the market share- Maintaining sales records and design reports to ensure that the data collected is being utilized effectively- Creating sales campaigns including call center scripts, in-store promotions and e-mail blasts

Working as a Retail Acting Assitant Manager focused in developing and lead a professional retail sales team to ensure achievement of store revenue targets, operational goals and 100% customer satisfaction. Responsible for the overall daily operation of a store including logistics, discipline, sales, customer service, technical troubleshooting and scheduling of employees to ensure cost effective and quality operations. Involved overseeing visual merchandising and in-store displays , analyzing transactions and work to simplify procedures, improve processes and maximize resources.

1.Working with the Store Manager to Improve Operations, Sales, Profitability and to reach monthly targets of the store.2. Training store staff reviewing and revising orientation to products and sales training materials; delivering daily briefing sessions everyday & developing and implementing new product training.3. Assist Manager with tasks including ordering stock, merchandising new stocks, resolving staff conflicts & theft prevention.4. Assisting the Store Manager in daily operation of the store (Ocassaionally assuming store responsibility on his absence).5. Increasing sales with excellent customer service levels and developing good relationship with the customers.6. Handling daily stock operations by making sure the availability and no discrepancy.7. Motivate others to perform the job and work towards common objectives. Serve as a role model to others instilling a positive attitude in his/her employees.

Responsibilities:1.Increased sales with excellent customer service levels and developed good relationships with regular customers2. Worked with full coordination with all seniors & develop and oversee all events andmarketing activities.3.Selling, up selling & promoting the products of the company.4.Handled customer queries, follow up & solved them.5.Helps customer make selections by building customer confidence; offering suggestions and opinions.6.Being responsible for processing cash and card payments.7.Dealing with customer refunds.

1. Worked in conjunction with the business development team in representing company's outsourcing capabilities to potential clients.2. Accompanied sales team to client sites, provides assistance in pre-sale inquiries and assists in client evaluation.3. Monitored the processess are operating smoothly on high stamdards and reporting day to day updates to the Senior Manager & the Vendors.4. Assisted Manager in identifying client requirements and provided appropriate documentation for contract and pricing propositions.5. Recommended approved modifications or new processes to maintain competitiveness in the industry.6. Identified additional product or services opportunities in client organization and follows up with the Manager.7. Recommended and initiated the selection and hiring of employees. Trained and evaluated employees to enhance their performance, development, and work product. 8. Assisted Manager and consultants for performing change management.

1. Monitored and evaluate the performances of the Call center Agents in both Inbound/Oubount processes.2. Audit calls and system workflows and submit reports to Manager CRM.3. Monitored random calls to improve quality, minimizes errors and track operative performances.4. Reviewing the performance of the staffs, indentifying training needs and planning training sessions.4. Worked with Contact Center Vendors to find new Process.

1. Handling Inbound calls and providing Customers queries.2. Generating leads and achieving sales target in inbound process.3. Making bank transactions i.e. Dealing with the bank and credit cards.

1. Meet & Greet the Customers.2. Selling & Upselling & Promoting the products.3. Organized special promotions, displays and events.