Mohammed Rayyan Munawwar Email & Phone Number

Warsaw, Mazowieckie, Poland

-Responding to Client Support requests.-Providing L1 level support and services such as Operating system functionality, email configuration, Disaster Recovery, Troubleshooting, etc.-Open and manage cases according to defined severities and case priorities-Clearly document support issues and all steps performed in the Customer Relationship Management ticketing system.-Keep open communication on all issues until resolved or turned over to another resource.-Be held… Show more -Responding to Client Support requests.-Providing L1 level support and services such as Operating system functionality, email configuration, Disaster Recovery, Troubleshooting, etc.-Open and manage cases according to defined severities and case priorities-Clearly document support issues and all steps performed in the Customer Relationship Management ticketing system.-Keep open communication on all issues until resolved or turned over to another resource.-Be held accountable for measurable objectives including average talk time, first-call resolution, and interactions worked among others. Show less

Warsaw, Mazowieckie, Poland

- Worked with nearly 40 different projects, mainly with Disney.- Compatibility testing – conducted a series of tests of the compatibility of the disc with players from different brands and compliance of its operation with the intuition of the customer.- Performed 'Linear Play testing', by analyzing the content on the discs and files in terms of video, audio, and subtitle quality; and reported the detected inaccuracies

Riyadh, Saudi Arabia