Dynamic professional with a diverse background in sales and customer relations, poised to deliver impactful results in dynamic environments. With over 3 years of experience in customer and guest relations within hospital environments, I have honed my skills in enhancing satisfaction through effective communication and problem-solving. In sales, I am a results-driven executive with a proven track record of surpassing targets and cultivating strong client relationships. Proficient in strategic planning, market research and delivering compelling presentations, I excel in negotiating contracts and providing exceptional client support. I am committed to driving revenue growth and achieving business objectives. Ready to leverage my combined expertise to drive success and foster positive outcomes in your organization.
Capital Bright Trek
View- Website:
- capitalbrighttrek.com
- Employees:
- 4
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Business Support OfficerCapital Bright TrekDubai, Ae -
Customer Relations ExecutiveYasmed Medical Center Aug 2023 - PresentDubai, UaeProvide a warm and friendly welcome to all patients and visitors.Assist patients with initial queries and direct them to the appropriate departments.Address patient complaints and grievances promptly and professionally.Assist patients with special needs and ensure they have a comfortable experience.Ensure calm and efficient handling of emergency situations.Work closely with the customer service team to achieve departmental goals.Participate in regular training sessions to stay updated with hospital policies and customer service techniques. -
Guest Relations ExecutiveLakeshore Medical Centre Feb 2023 - Aug 2023Dubai, UaeWelcomed and assisted patients and visitors, ensuring a positive first impression.Addressed patient concerns and queries, providing clear and concise information.Facilitated communication between patients and healthcare providers to enhance service delivery.Assisted in the development and implementation of patient satisfaction surveys.Monitored and responded to patient feedback to continuously improve service quality.Coordinated special arrangements for VIP patients, ensuring personalized care and attention. -
Assistant AdministratorAr Super Speciality Hospital Nov 2021 - Nov 2022Kerala, IndiaSupported daily administrative operations, including scheduling appointments and managing patient records.Supervised front desk staff and ensured adherence to hospital policies and procedures.Assisted in the preparation and management of departmental budgets and financial reports.Coordinated with various departments to streamline operations and improve patient flow.Organized staff meetings and prepared minutes to ensure effective communication.Implemented and maintained data management systems for efficient information retrieval.
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Hr InternApollo Hospitals Jan 2021 - May 2021Chennai, Tamil Nadu, IndiaScreened resumes and coordinated interviews.Conducted new employee orientation sessions.Managed employee records and updated the HR database.Organized employee engagement initiatives and team-building activities.Prepared HR reports and documentation for compliance.Addressed employee inquiries about HR policies and procedures.
Mohammed Risvan Education Details
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Apollo Institute Of Hospital Management & Allied Sciences, Tamil Nadu, IndiaHealth Services Management -
Business Administration And Management -
State Board Of Higher Secondary Education, Kerala, IndiaHigher Secondary
Frequently Asked Questions about Mohammed Risvan
What company does Mohammed Risvan work for?
Mohammed Risvan works for Capital Bright Trek
What is Mohammed Risvan's role at the current company?
Mohammed Risvan's current role is Business Support Officer.
What schools did Mohammed Risvan attend?
Mohammed Risvan attended Apollo Institute Of Hospital Management & Allied Sciences, Tamil Nadu, India, The New College (Autonomous), State Board Of Higher Secondary Education, Kerala, India.
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