Mohammed Saif Email & Phone Number

• Service Delivery: Delivering the processing related services to the customers (internal/external) in accordance with the laid down service standards to meet and exceed their expectations.• Team Supervision: Supervising, guiding and support activities of members in the team to achieve unit's objectives.• Productivity Improvement: Identifying and implementing measures relating to processing tasks, turnaround time and staffing/cost levels in order to improve productivity of the section.• Problem-Resolution: Addressing and resolving problems of an exceptional nature in order to achieve timely and satisfactory solutions.• Compliance & Control: Monitoring and implementing compliance and control measures in order to protect the interests of the bank. Implementing control systems for the business unit to ensure compliance / control and reports / returns submission.• Staff Development: Developing skills and competencies of team members in order to improve competency levels and flexibility within the team.• Continuous Improvement: Proposing procedural improvements based on periodic reviews, in order to enhance service delivery.• Reports/Returns: Ensuring preparation / submission/ dissemination of relevant reports / returns for management information / action.• Customer Service Standards : Implementing and monitoring the approved customer service standards to maintain delivery of consistent service levels• Sales Objectives: Implementing promotions and selling strategies to achieve the sales objectives agreed both for self and for the team.• Approvals / Recommendations: Approve or recommend transactions / waivers to deliver timely customer service.• Staff Supervision: Appraising, developing, coaching and motivating staff to ensure required levels of competence .

Listed skills include Banking, Branch Banking, Business Development, Commercial Banking, and 11 others.