Who is Mohammed Saifulla? Overview
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Mohammed Saifulla is listed as Customer Support Specialist at HighLevel, based in Bangalore Urban, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Mohammed Saifulla.
Mohammed Saifulla previously worked as Customer product Specialist at Responsive and Technical Support Executive at Kapture Cx. Mohammed Saifulla holds Bachelor Of Engineering - Be, Mechanical Engineering from Cambridge Institute Of Technology.
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HighLevel
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Profile bio
About Mohammed Saifulla
Currently working in a SaaS based company Vymo as a Senior Technical Support Engineer, handling customer / client issues in the Application, Validating and Creating Bug. Driving Client Calls, Internal Scrum Call, Production Calls to ensure the product deliverance happens as per the ETA. Proactively working with other verticals such as DevOps, Solutioning, NOC to ensure smooth functioning of the product and alert in case of any lag in the system / server
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Highlevel
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8 roles
Mohammed Saifulla work experience
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Customer Product Specialist
Technical Support Executive
Work on the customer queries raised based on the application platform.Regular follow ups with the customer/ client on the issues raised as bugs.Maintaining the SLAs , KPIs metrics.
Dec 2023 - Apr 2024
Senior Technical Support Executive
1. Team management and train people within the team.2. create product level knowledge article and documents.3. Drive a call with the project management team and Solutioning team for new requirements requested by the client.4. Initiate a production call with the client and address their queries. 5. Manage the team internally.
May 2023 - Nov 2023
Technical Executive
VYMO as being a SaaS company and also provide a CRM feature to the application, I was mainly working with customers with end to end support to Banking sectors like ( HDFC Bank / fICC/ ICICI collections/ Mahindra finance and Mahindra home finance..). Provide technical support to the banking clients and resolve their issues on priority based on business impact. Provide chat/ call assistance to clients. Creation of Kb articles , internal monitoring.Work with internal teams and drive a call.Managing various teams within the organisation (Noc / DevOps and different pods ) to resolve an issue on priority.
Apr 2022 - Apr 2023
Associate It Consultant
Provide end to end support to the clients by diagnosing and troubleshooting the issues. Provide remote session troubleshooting to the customers when it's required to install any OS updates , hardware issues and software related issue. Creation of documents, KB articles on the issues raised for future help and to save time on repeated issues and also product level documentation. Also provide extensive support through chats/calls as well. US based clients mainly involved in health companies.
Feb 2021 - Apr 2022
Graduate Apprenticeship Trainee
Feb 2020 - May 2021
Jan 2019 - Feb 2019
1 education record
Mohammed Saifulla education
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Cambridge Institute Of Technology
FAQ
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What company does Mohammed Saifulla work for?
Mohammed Saifulla works for HighLevel.
What is Mohammed Saifulla's role at HighLevel?
Mohammed Saifulla is listed as Customer Support Specialist at HighLevel.
Where is Mohammed Saifulla based?
Mohammed Saifulla is based in Bangalore Urban, Karnataka, India while working with HighLevel.
What companies has Mohammed Saifulla worked for?
Mohammed Saifulla has worked for Highlevel, Responsive, Kapture Cx, Vymo, and Itc Limited.
How can I contact Mohammed Saifulla?
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What schools did Mohammed Saifulla attend?
Mohammed Saifulla holds Bachelor Of Engineering - Be, Mechanical Engineering from Cambridge Institute Of Technology.
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