• Project Leadership & Execution: Successfully led and executed multiple high-impact IT projects, including the migration of on-premises services to private cloud environments and transitioning to a SaaS model. Ensured all projects were completed on time, within scope, and adhered to budget constraints.• Strategic Planning & Management: Spearheaded project planning and execution strategies, developing detailed project plans and timelines. Coordinated cross-functional teams and managed project resources to drive successful outcomes.• Database Administration Excellence: Administered large-scale SQL deployments, managing complex databases and critical systems. Implemented robust performance tuning and optimization techniques to enhance system efficiency.• Change Management Leadership: Directed the implementation and tracking of database changes using BMC Remedy. Conducted comprehensive impact assessments, secured Change Request (CR) approvals, and executed changes with minimal disruption.• Performance Optimization Projects: Led initiatives to optimize database performance using tools such as IDERA SQL Diagnostic Manager. Identified and addressed performance bottlenecks, resulting in improved system reliability and speed.• Security & Compliance Projects: Managed database security projects, including hardening and patching initiatives, to ensure data integrity and compliance with industry standards. Oversaw disaster recovery and high availability solutions to safeguard critical data.• Vendor Management & Procurement: Prepared and managed RFIs, RFPs, and RFQs for IT infrastructure and networking projects. Evaluated vendor proposals and negotiated contracts for data center upgrades, access control systems, and managed services.• Training & Development: Developed and implemented training programs to support project management and infrastructure efforts. Ensured team members had the skills and knowledge required for successful project execution.

Quickbooks Enterprise Edition Implementation and Training.Peachtree Quantum Implementation and Training.ACT! CRM Implementation and Training.Quickbooks and Peachtree Addons Implementation.

Implementation of Accounting Solutions : Sage 50 ( Peachtree ), Quickbooks, Simply Accounting, Daceasy.Implementation of ACT! CRM, TNC HR&PAYROLL.

Reporting to General ManagerResponsible for Software Demonstration, Implementation, Training and after sales Support.Coordinate all company direct sales and promotional efforts to major Industrial houses.Securing Orders and follow-up for full cycle until receipt of full Payment.Handling customers’ complaints independently to their satisfaction.Establishing / maintaining cordial relation with customers and creating goodwill for the company.Able to demonstrate a successful stable track record of Customer Satisfaction.Responsible for Network installation, administration, and trouble shootings Handling customer enquiries and complaints. Registering customer complaints in ACT! CRM Package.Responsible for managing customized Software Development projects.ACHEIVEMENTSSuccessful implementation of Software for clients in UAE, North Africa, Bahrain, KSA, QATAR, India, Kuwait, Yemen.