Mohammed Sameh Email & Phone Number

Cairo, Cairo Governorate, EG

Cairo, Egypt

- Leading and implementing continuous improvement initiatives across departments- Collaborating with cross-functional teams to optimize processes and achieve organizational goals

Cairo, Egypt

- Working to continuously improve the service provided, by maximizing value-added activities for the business and the customer, working to reduce non-value-added activities- Identifying losses and bottlenecks occurring in operations, and eliminating them- Establishing a culture of creativity in the work environment, which contributes to achieving smooth.

Cairo, Egypt

- Working on standardizing and updating work procedures- Training employees on procedures to ensure proper understanding- Documenting work and operating instructions according to quality standards- Daily monitoring to identify non-conformities and gaps, and immediate intervention to address the problem and issue appropriate corrective and preventive.

Cairo, Egypt

- Answer incoming SMS promptly and professionally- Provide accurate and helpful information to customers- Resolve customer issues and complaints efficiently- Maintain knowledge of products, services, and company policies- Use customer relationship management (CRM) software to manage customer interactions- Adhere to solution center scripts and guidelines

Cairo, Egypt

- Answer incoming calls promptly and professionally- Provide accurate and helpful information to customers- Resolve customer issues and complaints efficiently- Sell products or services, when applicable- Maintain knowledge of products, services, and company policies- Use customer relationship management (CRM) software to manage customer interactions.

Al-Maadi, Cairo, Cairo, Egypt

- External marketing researcher for many companies- Placing promotional materials in target locations by these companies themselves to achieve the desired advertising goal- Work with many companies such as (Nestle, Danone, Total, etc.)