I think like a customer, when people click Contact us or they pick up the phone, they have a goal in mind and want an action completed. My first goal as a customer service has always been to make sure that the customer gets what they came for.
New Vision - Maadi Property
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Owner And Founder At New Vision - Maadi PropertyNew Vision - Maadi Property Mar 2020 - PresentCairo, Cairo, EgyptNew Vision Agency in Egypt helping customers tofind villas,apartment,shops or administrativeoffices in Maadi,Saryat el maadi,Degla,El zahraa.Our vision:To be the leading real estate Counselors in theMiddle East providing our unique expertise andpremium service excellence to our customers.Our mission:To provide the highest quality of real estate and consultancy solutions tailored for the client's needs Products apartments, villa, town house and chalets
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Customer Management Executive.. Looking For New ChallengeAramex Nov 2013 - Mar 2020Cairo-Coordinating and providing logistics support.-Highly skilled in Excel.-Dealing with the customers within the policy to keep their business up. -Support the customers how to ship or receive their shipments, how to pack them with good condition-introduce the customers to ship their shipments with the SLA and equipping the needs of the customers to ship or receive on dot before exceeded the SLA.-Follow the seller’s shipments and the buyer too-Solve the issue of the shipping-Follow with our couriers & push with them to rush our pick up and delivery to avoid any delay -How to escalate in the complicated cases & how to height the issue and make the right thing on it.-Responsible for receiving complains which are related with logistic, after and before shipping. -Accentuation orders with the buyer and the seller.-Receiving complaints from the buyer & seller & solve it through as per our policy.-Up sell and promote services. -Keep our customers are very satisfied.-Offer complementary services. -Purchasing orders for the buyers.I established our couriers to cover all pick Up and delivery in Cairo and Giza -
Transmission EngineerBenaa Feb 2008 - Aug 2011MohandesenTechnical Experience1.Optical Network Unit the remote equipment which provides service interface for the end users. FTTC (Fiber to curb), FTTB (Fiber to the building), FTTF (Fiber to the floor), FTTO (Fiber to the office), etc.2.Huawei (Metro 1000, OSN 1500A,B , OSN 2500,OSN 5000,DWDM 6100,6600)3.Experience in transmission (optical fiber & Electric cables) passed on SDH systems.4.Well Experience for Provisional acceptance, Maintenance, Final acceptance for Power Equipment (Huawei (Metro 1000, OSN 1500 (A, B), OSN 2500, OSN 5000, DWDM 6100, 6600.5.Rectifiers, Batteries, Diesel, Air-condition, Inverters6.Working under alliances with 3M®, Huawei Technologies®, Krone®, Eltec, Emerson and others7.Quality control & inspection.
Mohammed Samir Education Details
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Maadi Military High SchoolTypically
Frequently Asked Questions about Mohammed Samir
What company does Mohammed Samir work for?
Mohammed Samir works for New Vision - Maadi Property
What is Mohammed Samir's role at the current company?
Mohammed Samir's current role is Owner and Founder at New Vision - Maadi Property at New vision - Maadi Property.
What schools did Mohammed Samir attend?
Mohammed Samir attended Maadi Military High School.
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Mohammed Samir
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