• Lead and manage a the team to provide all technical support to customers to ensure the GPS Tracking devices are working in stable condition• Coordinate between the IT, Operations, and Customer Care Department to troubleshoot issues, provide new configurations and upload software firmware• Conduct weekly meetings with upper management to report progress• Follow up with technicians all over the kingdom to make sure that devices are working in perfect condition• Account Manager for Key Government Customers such as Passport Office, Saudi Security Forces, Saudi Royal Guard, Saudi Special Forces and others• Responsible and onsite Technical Lead for Saudi Health Ministry in Makkah during Hajj period to ensure smooth operation• Received Best Project Manager Award for providing excellent support to Saudi Health Ministry
Listed skills include Troubleshooting, Team Management, تقنية المعلومات, Technical Support, and 2 others.