Mohammed Shafi Email & Phone Number

Halifax, Nova Scotia, Canada

• Positive Attitude, Honesty & Integrity
• Assist various work teams, departments and individuals in resolving issues with workstations and other system issues
• Apply document and content management expertise to establish and organize and manage documents within controlled libraries
• Ensure all media rooms (Projector, Sound, PC performance) are working at optimum conditions for Employees and assist staff with any IT issues
• Act as a single point of contact for rollout of new and upgraded systems
• Document & Perform help desk related tasks to staff using provided ticketing system

• Collected field information regarding the consumers' attitude
• Structure and interpret this information
• Generate coherent theories regarding the customer’s opinion
• Determine needs of customers through intense research, surveys, and focus groups.
• Identify trends and document for further study.
• Perform complex analysis and modelling for multiple products with the goal of maximizing profits and asset growth and minimizing risk.

Canada

• Diagnosed and resolved technical hardware and software issues involving internet connectivity, email.
• Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps.
• Handled trouble tickets with support interventions for urgent issues.
• Assisting customers with their concerns and ensuring they are satisfied with the support.
• Providing stepwise instructions on phone, online chat and through email for handling issues.
• Logging and keeping records of client interactions, inquiries, complaints, or comments.

Halifax, Canada Area

Master'S Degree, Internetworking

Graduation, Ece, 70%

Intermediate

Activities and Societies: maths, physics,chemistry

Education record