Mohammed Shaik Email & Phone Number

Chennai, Tamil Nadu, India

Led/managed Application Maintenance teams, collaborated with client stakeholders.Handled incident analysis, RITMs, problem management, ad-hoc, patching, audit tasks.Created dashboards, analyzed, implemented alerts on DX APM & AXA monitoring suite.Conducted BAU activities: daily HCs, weekly, monthly, month-end, quarterly, annual.Prepared ROTA, provided and managed on-call support & led p2 recovery calls.Ensured production governance with proper processes and documentation… Show more Led/managed Application Maintenance teams, collaborated with client stakeholders.Handled incident analysis, RITMs, problem management, ad-hoc, patching, audit tasks.Created dashboards, analyzed, implemented alerts on DX APM & AXA monitoring suite.Conducted BAU activities: daily HCs, weekly, monthly, month-end, quarterly, annual.Prepared ROTA, provided and managed on-call support & led p2 recovery calls.Ensured production governance with proper processes and documentation, chair CAB call.Tested changes in lower environments, implemented / facilitated changes in production.Drafted/reviewed MCRs, TCRs, SCR, SCT with team.Contributed to audit, Disaster recovery, automation, service improvement, patching.Created knowledge articles and weekly and monthly reports for leadership.Participated in PI planning, milestone checkpoints, and other strategic meetings.Contributed to technical screening, onboarding, offboarding, mentoring, KT’s.Collaborated with senior management and leadership on RFPs and SOWs. Show less