Mohammed Shaikh Email & Phone Number

Client Consultation: Meet with clients to understand their financial situation, goals, and preferences regarding mortgage options.Product Knowledge: Stay informed about various mortgage products, interest rates, and lending criteria from different financial institutions.Financial Assessment: Analyze clients’ financial information, including credit scores, income, and debt, to determine suitable mortgage options.Recommendation: Provide tailored advice and recommendations on mortgage products that best fit clients’ needs.Application Assistance: Help clients complete mortgage applications and gather necessary documentation.Lender Liaison: Act as an intermediary between clients and lenders, facilitating communication and negotiations.Market Research: Stay updated on market trends, interest rates, and regulatory changes that may impact clients.Compliance: Ensure that all mortgage transactions comply with legal and regulatory requirements.Customer Support: Provide ongoing support throughout the mortgage process, addressing any questions or concerns clients may have.

Mumbai, Maharashtra, India

Led a team of 180 Heads and managed a high-performing outbound sales teamfocused on personal loan salesDeveloping a sales strategy on RDRREstablished and monitored performance metrics and KPIs for improvement inteam productivity and efficiency.Provided coaching and training to sales representatives to enhance their skillsand knowledge.Collaborated with cross-functional teams to streamline processes and improvethe customer experience.Conducting regular performance reviews and evaluations to drive continuousimprovement.Oversaw recruitment, onboarding, and performance management of sales staff.Ensured compliance with industry regulations and company policies.

Mumbai, Maharashtra, India

Led a team of 70 sales agents in a high-volume SME loan sales contact center.Developed and implemented sales strategiesImplemented performance metrics and KPI for improvement in teamproductivity and efficiency.Conducted regular coaching and training sessions to enhance the skills andknowledge of team members.Collaborated with cross-functional teams to streamline processes and improvethe customer experience.Managed daily operations, including call monitoring, quality assurance, andreporting.Oversaw recruitment, onboarding, and performance evaluations of contactcenter staff.Maintained compliance with industry regulations and company policies.

Mumbai, Maharashtra, India

Led and managed a team of 45 life insurance agents in a high-volume call center environment.Exceeded team sales targets consistently, resulting in a 3-4 % increase in delivery.Provided coaching, training, and performance feedback to team members to enhance their skills and meet sales goals.Developed and implemented sales strategies and scripts to optimize conversion rates and improve customer satisfactionMonitored calls for quality assurance of compliance, Business and customer with industry regulations.Collaborated with cross-functional teams to resolve complex customer inquiries and issuesConducted regular team meetings to communicate goals, updates, and best practices.Conducted performance evaluations and provided ongoing feedback to team memberMaintained in-depth knowledge of life insurance products, underwriting guidelines, and industry trends.

Mumbai, Maharashtra, India

Managed and supervised a team of 26 collection agents in a high-volume call center.Consistently achieved and exceeded collection targetsProvided coaching, training, and performance feedback to team members to improve their skills and meet collection goalsDeveloped and implemented effective collection strategies and techniques to optimize results.Monitored and reviewed calls for quality assurance and compliance with collection laws and regulations.Collaborated with cross-functional teams to resolve complex customer inquiries and disputes.Conducted regular team meetings to communicate goals, updates, and best practices.Conducted performance evaluations and provided ongoing feedback to team members.

Mumbai, Maharashtra, India

Served as the go-to expert for resolving complex technical inquiries and issues related to telecom products and services.Consistently achieved and exceeded customer service targets, resulting in a increase in customer satisfaction scores.Provided coaching, training, and performance feedback to team members to improve their skills and ensure high-quality customer interactions.Monitored calls and reviewed interactions for quality assurance and compliance with company policies and industry standards.Collaborated with cross-functional teams to resolve complex customer issues and escalationsConducted regular team meetings to communicate objectives, updates, and customer service standards.Conducted performance evaluations and provided ongoing feedback to team members.Ensured strict adherence to regulatory requirements and company policies.

Mumbai, Maharashtra, India

Served as the go-to expert for resolving complex technical inquiries and issues related to telecom products and services.Acted as a mentor and resource for frontline customer service representatives, providing guidance and solutions to challenging customer problems.Conducted in-depth troubleshooting and diagnosis of technical problems, ensuring timely resolution and customer satisfaction.Collaborated with cross-functional teams to provide input on product improvements and enhancements based on customer feedback.Developed and delivered training materials and sessions to educate team members on telecom products, services, and technical troubleshooting.Assisted in maintaining quality assurance standards for inbound customer interactions and compliance with company policies.

Mumbai, Maharashtra, India

Provided excellent customer service and product recommendations to inbound customers.Achieved and exceeded Upsell targets by effectively identifying customer needs and recommending suitable products and services.Maintained a high level of product knowledge to provide accurate information and make relevant recommendations.Actively listened to customer inquiries, addressed concerns, and resolved issues to ensure customer satisfaction.Processed orders, tracked shipments, and handled billing inquiries with a focus on accuracy and efficiency.Collaborated with cross-functional teams to resolve complex customer issues and escalationsEnsured compliance with company policies and maintained a positive customer service experience.

Master Of Business Administration - Mba, Finance And Financial Management Services, A

Bachelor'S Degree, Business/Commerce, General, B

High School Diploma

Higher National Diploma, Higher Education/Higher Education Administration