• Conducted manual testing for various web applications, identifying and documenting defects and inconsistencies.• Utilized Karate API testing to automate API test scripts, ensuring robustness and reliability of backend services.• Managed and tracked issues using JIRA, collaborating with development and product teams to resolve bugs and improve software quality.• Developed and executed test plans, test cases, and test scripts based on business and technical requirements. • Performed app validation and functionality testing for popular social media platforms including Instagram, Facebook, What's App and Twitter.• Conducted CTI integration testing with service providers such as Axialys, Odigo, Genesys and Foundever Toolbar, ensuring seamless communication and system interoperability.• Tested SMS services with Vonage & Twillio service provider, verifying message delivery, accuracy, and system performance.• Ensured compatibility and performance of applications across different devices and operating systems.• Provided detailed test reports and communicated test results to stakeholders, ensuring transparency and accountability.

• Understanding of Business Requirement Specification and identified test scenarios/test objectives.• Preparing and executing system test cases.• Timely and regular communication with the team members to discuss the flow of the software.• Responsible for Smoke, Functional, Retesting and Regression test. Involved in Test data identification and gathering and generating defect report.