Delivered tailored solutions based on customer pain points and specific requirementsConducted thorough testing of solutions in customer environments through Proof of Concept (POC) and Proof of Value (POV) phasesLed product demos and presentations, effectively communicating solution benefits to prospective customersDocumented all project details comprehensively and shared insights with customers to facilitate informed decision-making.

Managed and secured endpoints, ensuring the smooth operation of devices and systems across the organizationProvided timely and effective technical support, resolving issues related to hardware, software, and network connectivityDeployed and managed security solutions, including CrowdStrike Falcon, and conducted product demos to highlight features and benefitsImplemented and managed backup solutions such as Druva, ensuring data integrity and availabilityPerformed routine system… Show more Managed and secured endpoints, ensuring the smooth operation of devices and systems across the organizationProvided timely and effective technical support, resolving issues related to hardware, software, and network connectivityDeployed and managed security solutions, including CrowdStrike Falcon, and conducted product demos to highlight features and benefitsImplemented and managed backup solutions such as Druva, ensuring data integrity and availabilityPerformed routine system administration tasks, including updates, patch management, and monitoringDocumented technical issues and resolutions, creating comprehensive reports for future referenceAchieved a 30% reduction in endpoint downtime and improved backup recovery times by 40% Show less