 Performing a check of the daily revenue centers, ensuring its accuracy and completeness and that all the modes of income have their proper backups and authentication. Reconciling Discounts, Voids/cancelled checks, Rebate and Refunds/ Paid-outs reports and collecting approvals and supporting where required. Preparing HOD meal reports and Entertainments checks report and ensuring that all entertainments are approved by HOD and GM. Reconciling telephone report and making sure that all international calls are approved and compiled with International call form. Checking High Balance and following up with FO Manager. Checking late Check/outs & early Check-Ins are Charged and if not charged then following up with FO Manager for reason and approval form. Checking No-Shows and making sure that all has been charged and if not charged then following up with concerned Manager. Checking Complimentary and House Use rooms and making sure that Comp/House Use form has been made with all due approvals and with supporting. Reconciling Banquet Event Orders. Checking Housekeeping Discrepancy Report and updating FO Manager in case of discrepancy. Preparing monthly commission for travel agents such as booking.com, Expedia, Preferred Hotels ETC. Preparing and verifying monthly Municipality Fee payment and Tourism Dirham payment. Filling all the above-mentioned documents and also keeping soft copy saved in the system for record.

 Monitored the delivery and measurement of guest service consistent with the service standards and brand attributes. Supervised assigned staff to include: hiring recommendations that encompass the Hotel's diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling. Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction. Provided ideas and suggestions for new products, services, technology and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment. Performed all front office duties when necessary. Prepared front office activity reports for review. Scheduled employees based on volume, demand patterns and scheduled group travel arrangements. Participated in formulating selling strategies and rate structures. Performed quality control audits and ensured hotel credit policies were enforced.

 Welcoming guest’s to the hotel in a polite, friendly and helpful manner. Handling check in and check-outs in general with the hotel management system. Taking payment from guests in the form of cash or credit cards. Answering telephone inquiries promptly & professionally & transferring calls on. Being a point of contact for guests if they have any queries. Handling room reservations from travel agents and online bookings that have corporate rates or contracts with the hotel. Dealing with and resolving customer complaints. Managing groups booking for the restaurants and their accommodations. Keeping up to- date on all hotel products and services, pricing & promotional offers. Completing the night auditing procedures with accuracy and attention to detail. Provide information and literature about the hotel in person and via telephone. Maximize sales revenues through up selling and marketing programs. Ensuring all relevant paperwork has been completed in order for a smooth hand-over at the end of my shift.