Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.handling customers through inbound, outbound phone calls, email requests, and face-to-face. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented… Show more Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.handling customers through inbound, outbound phone calls, email requests, and face-to-face. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Show less

Investigated, designated, planned, and implemented physical and logical wireless communications networks. Prepared schematics to define and illustrate wireless network design solutions. Prepared work orders containing instructions to be used by client support technicians to configure network hardware and software.

Liaised with company executives and project managers to acquire resources to move projects forward.Communicated with industrial equipment installers to deliver technical support throughout project execution.Monitored installation of materials and equipment for compliance with drawings and specifications.Reviewed contractor proposals and sets of drawings prepared by firms to identify missing information, generate questions and align budgets.Evaluated change order requests in response to… Show more Liaised with company executives and project managers to acquire resources to move projects forward.Communicated with industrial equipment installers to deliver technical support throughout project execution.Monitored installation of materials and equipment for compliance with drawings and specifications.Reviewed contractor proposals and sets of drawings prepared by firms to identify missing information, generate questions and align budgets.Evaluated change order requests in response to out-of-scope work activities and developing field conditions.Supported leaders throughout decision-making and launch by providing regular compliance reports to drive process improvement and corrective measures.Proved successful working within tight deadlines and fast-paced atmosphere.Offered friendly and efficient service to customers, handled challenging situations with ease.Improved operations through consistent hard work and dedication.Increased customer satisfaction by resolving product or service issues.Resolved conflicts and negotiated mutually beneficial agreements between parties.Delivered product or service to customer locations within specific timeframes.Used coordination and planning skills to achieve results according to schedule. Show less

Analyzed market trends, competitor performance and product strengths.Delivered technical sales presentations gained customer acceptance by demonstrating cost reductions and operations improvements. Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.

Site Survey, installed, aligned, balanced new equipment, maintained systems and analyzed users' needs.Repaired cut cable of various sizes and worked with color-coded wires and cables.Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.Managed and monitored installed systems for highest level of availability.Monitored and analyzed system performance, such as network traffic, security and capacity.Worked with users to diagnose and resolve… Show more Site Survey, installed, aligned, balanced new equipment, maintained systems and analyzed users' needs.Repaired cut cable of various sizes and worked with color-coded wires and cables.Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.Managed and monitored installed systems for highest level of availability.Monitored and analyzed system performance, such as network traffic, security and capacity.Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness. Show less

Installed new desktop systems and migrated data to new machines.Provided support for network infrastructure and baseline configurations.Configured hardware, devices and software to set up work stations for employees.Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.Visually inspected and tested machinery and equipment, performing routine preventive maintenance.