Mohammed Ali Hamed Email & Phone Number

Riyadh, SA

Riyadh, Saudi Arabia

Medina, Al Madinah, Saudi Arabia

Daily triage, and update/resolution of tickets generated by ticketing system and respond to inbound Cover 24x7 operations and provide on-site coordination.Provide daily summary reports of network events and activity relevant to security systems.Incident Troubleshooting and Escalations.Incident Resolution and prepare Incident reports.Adhere to Change.

Saudi Arabia, Riyadh, Central Region

Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurationsMonitor performance and ensure system availability and reliabilityMonitor system resource utilization, trending, and.

Saudia Arabia, Jazan

Jeddah, Saudi Arabia Kingdom

Sudan Khartoum

- Developed and trained Taxation Chamber ٍStaffs using Windows 7 and Microsoft Office Packages - Trained Ministry of Construction Planning Staffs Manage LAN/WAN and installation/configuration/support and Windows based servers and workstations

Sudan, Khartoum

• Maintain IT Standards for the acquisition of servers, laptop, desktop and printers, phase out obsolete nonstandard equipment’s on network.
• On site and remote technical support for branches.
• Installation and configuration of windows server 2003, 2008 & 2012, DNS, DHCP Server.
• Monitor and maintain servers and perform server build and configuration tasks.
• Responsible for Remote Access and Remote management Of Servers.
• Repair and recover from HW or SW failures. Coordinate and communicate with impacted users.

Sudan, Khartoum Ryadh

• Updating and monitoring IT user accounts.
• Maintenance & management of the Critical Windows based Server Environment.
• Maintaining up to date Antivirus levels on all machines company wide.
• Working on Active Directory accounts, configuration of PCs & laptops.
• Managing and monitoring of backups in multiple locations.
• Providing maintenance support and break-fix solutions.

Sudan, Khartoum Bahri, Industrial Area Zone

- Support and troubleshooting servers, computers, wireless, switches, printers, copiers, mobile devices, etc.- Software installation and application support.- Antivirus updates and virus removal.- Provide support to end users locally and remotely.- Active Directory, GPO, Outlook, Backups.- Purchase of network and CCTV equipment, software, computers, and.

Ministry Of Defense

• First contact person for 300 user’s PC and technical equipment’s
• Installation of hardware equipment and the provision of services.
• Specify system requirements and design solutions
• Diagnose, install, maintain, configure, upgrade and repair corporate customers networks, computer systems and troubleshoot accurately and efficiently software such as Windows for desktop computers, laptops and printers.
• Ensure network set-up and connectivity
• Gathering marketplace information on the pricing, new products, delivery schedules and merchandising techniques of competitors

Sudan

Sudan