Mohammed Ali Hamed Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Medina, Al Madinah, Saudi Arabia

Daily triage, and update/resolution of tickets generated by ticketing system and respond to inbound Cover 24x7 operations and provide on-site coordination.Provide daily summary reports of network events and activity relevant to security systems.Incident Troubleshooting and Escalations.Incident Resolution and prepare Incident reports.Adhere to Change Management and Maintenance policy and process.Implement trusted changes approved by design like SCRs/WOs.Daily, Weekly and Monthly Operation and Performance Reports.Escalate support requests to next level engineers and communicate with Incident Management as appropriate.Escalate to vendors and follow up as needed to ensure problem resolution.Document planned and unplanned network events in appropriate tracking and turnover systems.Troubleshoot and resolve incidents/issues within SLA.Review, provide input, and sign off on defined policy and process standards.Examine technical problems and provide basic engineering and additional support in solving the problems.System administration and analytics for security related systemsEnsure secure implementation and operation of critical security infrastructureMonitoring systems for security incidents or breaches, and reporting security gaps through audits of the networkReview new platforms, designs, vendors, and services to ensure network and infrastructure security practices are implemented according to international standardsBackup configuration of all assets (Automatically if applicable).Responsible for performing Audit on all assets (configuration, access,…etc.).

Saudi Arabia, Riyadh, Central Region

Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurationsMonitor performance and ensure system availability and reliabilityMonitor system resource utilization, trending, and capacity planning

Saudia Arabia , Jazan

Jeddah , Saudi Arabia Kingdom

Sudan Khartoum

- Developed and trained Taxation Chamber ٍStaffs using Windows 7 and Microsoft Office Packages - Trained Ministry of Construction Planning Staffs Manage LAN/WAN and installation/configuration/support and Windows based servers and workstations

Sudan, Khartoum

• Maintain IT Standards for the acquisition of servers, laptop, desktop and printers, phase out obsolete nonstandard equipment’s on network.• On site and remote technical support for branches .• Installation and configuration of windows server 2003, 2008 & 2012, DNS, DHCP Server.• Monitor and maintain servers and perform server build and configuration tasks.• Responsible for Remote Access and Remote management Of Servers.• Repair and recover from HW or SW failures. Coordinate and communicate with impacted users.• Assists with end-user and workstation support associated with the servers.• Support remote locations with Net Access Internet VPN and Team Viewer.• Worked independently in a team without any support.• Installation and configuration MS Office7, 10, 2013 in Outlook.• Experienced Help desk , Antivirus Server, Backup, & CCTV.• Taking backup and Restore through Acronis Image.

Sudan, Khartoum Ryadh

• Updating and monitoring IT user accounts.• Maintenance & management of the Critical Windows based Server Environment.• Maintaining up to date Antivirus levels on all machines company wide.• Working on Active Directory accounts, configuration of PCs & laptops.• Managing and monitoring of backups in multiple locations.• Providing maintenance support and break-fix solutions.• Producing reports for senior managers.• Troubleshooting technical problems and implementing solutions.• Purchasing of IT Equipment and software in line within agreed budgets.• Responsible for the fast and accurate troubleshooting of reported faults.• Providing technical support via helpdesk systems for a wide range of internal & external applications.

Sudan ,Khartoum Bahri ,Industrial Area Zone

- Support and troubleshooting servers, computers, wireless, switches, printers, copiers, mobile devices, etc.- Software installation and application support.- Antivirus updates and virus removal.- Provide support to end users locally and remotely.- Active Directory, GPO, Outlook, Backups.- Purchase of network and CCTV equipment, software, computers, and peripherals utilizing different vendors.- Cable installation, CCTV cameras installation, DVR configuration, access and support.

Ministry Of Defense

•First contact person for 300 user’s PC and technical equipment’s •Installation of hardware equipment and the provision of services. •Specify system requirements and design solutions •Diagnose, install, maintain, configure, upgrade and repair corporate customers networks, computer systems and troubleshoot accurately and efficiently software such as Windows for desktop computers, laptops and printers. •Ensure network set-up and connectivity •Gathering marketplace information on the pricing, new products, delivery schedules and merchandising techniques of competitors

Sudan

Sudan