• Led a QA team of 4, orchestrating testing activities, prioritizing tasks, and meeting release deadlines with under 5% open defect count• Executed load tests and UAT sessions with cross-functional teams prior to release: identified bottlenecks leading to 40% faster page load times and 25% better user satisfaction scores • Trained new QA testers on Kim’s software functionality, increasing the onboarding process experience by 20%• Decreased customer requests by 75% by crafting customer-facing support articles for new self service documentation website to increase customer autonomy

-Reviewed requirements, specifications, and technical design documents to craft detailed end-to-end test plans.-Maintained and created detailed, comprehensive, and well-structured test plans and test cases, ensuring thorough testing coverage.-Ran and analyzed weekly vulnerability scans on Kim environments, contributing to the identification and mitigation of potential security risks.-Participated in daily/weekly meetings for defect triaging, project status updates, open bug tickets, and incoming tasks/projects.-Collaborated with internal teams, including developers and product managers, to identify system requirements and prerequisites for test cases.-Participated in creating release notes for new features and bug fixes, contributing to transparent communication during releases.-Reported any bugs or QA-related issues using Jira then transitioned to Microsoft Azure DevOps, ensuring effective communication for issue resolution.-Estimated, prioritized, planned, and coordinated testing activities with the QA team to meet release deadlines, ensuring alignment with project timelines.-Utilized SQL queries to verify and ensure data accuracy across multiple tables-Performed Ad Hoc, Smoke, Regression, Functional, Non-Functional, Positive, Negative, Exploratory, Load, and UAT tests for releases, ensuring software quality at different stages of development.-Performed thorough regression testing and executed 350+ test cases (manual & automated) across desktop and mobile platforms, contributing to the maintenance of software stability.-Participated in company roadmap directions, demonstrating strategic involvement in shaping the future direction of the organization.

• Directed a team of 9 QA analysts, leading to an 11% increase in pallet orders outputs prepared for shipment and a 20% boost in team efficiency through targeted training on QA best practices and regulatory compliance • Successfully passed annual audits with zero issues, demonstrated robust QA processes and effective collaboration with external auditors • Monitored and maintained stringent quality and compliance targets, achieving 98% adherence rate to SOPs, cGMP, and GMP protocols • Produced detailed reports on nonconformance, daily production quality, and root cause analyses, reinforcing a strong commitment to quality control • Ensured validated room cleanliness and supervised product packaging activities, maintaining a controlled environments for proper usage and achieved 100% efficiency while upholding stringent quality standards