Mohammed Fahd Email & Phone Number

Knowledge Base Maintenance: • Manage content for Data Designer, Dashboards, Unification, Recycle Bin, Connectors, Gainsight Everywhere, Data Management, and Company/Relationship 360 modules on the Gainsight Support website. • Add new feature enhancement information in line with quarterly release cycles. • Prepare content for Quarterly Release Notes. • Update existing documentation and create new content as needed. • Adhere to review processes: Peer Review, Technical Review, Editorial Review, and final quality check before publication.UI Text Development: • Develop UI text for modules by collaborating with Product Managers and UX Designers. • Ensure content structure and tone consistency with the Gainsight Microcopy Style Guide through collaboration with editors for final ER.Docs Simplification Initiative: • Gather feedback from internal and external stakeholders. • Formulate guidelines for simplifying knowledge base content to enhance accessibility and clarity.Overall Content Quality: • Contribute to maintaining content quality on the support website. • Perform peer reviews on release notes and support article content. • Conduct a quality check before content goes live on the support websiteCommitment to User Experience: • Dedication to delivering clear, accurate, and user-friendly documentation. • Add value to the Gainsight user experience through effective communication and information accessibility.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Supported developers with simplifying in-app instructions and dialogue.• Create and process diagrams to increase the visual/graphical content tocomplement/substitute textual content.• Analyse available technical materials to determine the content, format, and thoroughness of the documentation.• Create easily understandable content from complex concepts to present to both technical and non-technical individuals.• Proofread and edit the work provided by other writers and technical personnel.• Assist in the Micro-copy Analysis.• Developed new projects from the basic groundwork into a fully established project.

Doha, Qatar

o Vital role in identifying clients/consultants, generating prospective project requisition, supporting the sales proposals, and closing orders of up to 8Mo Collaborated with the costing and engineering team to review customer inquirieso Profound experience in pre-engineering the project requirement of the most economical cost evaluationo Deft at providing technical expertise to demos/discovery calls for sales teamo A key player in assisting the administrative procedures of the sales processes and supporting the finance, service, & project management activitieso Demonstrated experience in representing the company in the annual Qatar Project Exhibition and delivering a presentation to the Qatar Foundation - Qatar University to establish automated LED lights for tramp stations

Bangalore

Working as Marketing Engineering in a Leading switchgear industry.Have experience in Costing & Estimation along with Marketing exposure.

Bangalore

Responsible for conducting workshops across Colleges and Institutions related to RC Aircraft Models and Ornithopters.Handled a Team of 13 Members across various departments within the organization.

Bangalore

Worked as Intern in understanding the development of RC Models and Quadcopters and Ornithopters.

Bangalore

Worked as a support engineer in Projects related to Computational Fluid Dynamics.Experienced CAE tools such as Hypermesh.

Master Of Science, Aerospace Technology

Bachelor Of Engineering, Electrical And Electronics