Mohammed Mansur Email & Phone Number

Chennai, Tamil Nadu, India

Chennai Area, India

Mr. Mansur comes with an overall experience of 13+ years with 10+ years in Behavioral, Soft Skills & Product Training at Business Process Outsourcing- Banking, Finance, Automobile &Telecom and Education. He has facilitated and delivered trainings across spectrum of industries. He is a Certified Master NLP (Neuro Linguistic Programming- the Science of Excellence) from National Federation of Neuro Linguistic Psychology, U.S.A and “Certified Professional Trainer” in “Design and Facilitation” of Experiential Learning from International Institute of Professional Excellence-Canada. He has also undergone training in various Behavioural sciences such as “Transactional Analysis, Hypnosis, Mind Power, Seven Habits of Highly Effective and Outbound Training. He has delivered various trainings on Behavioral/Soft Skills Trainer/Leadership /Product/Personality Development/Motivation alongside Counselling and enjoys Anchoring- Emcee at various Public, Private shows and corporate events prior joining Yamaha Motor India Sales Pvt Ltd. He can cater training across all ages and all Levels (Entry level/Middle Level & Leadership Training)A Masters in Management (MBA) & Psychology (MSC) graduate with his experience right from earn while you learn days till his stint with global clients like Barclays PLC & SERCO has earned him a credible space in the arena of training. Humor and fun may roar in Mansur’s sessions, but each participant goes back with a heavy learning as well. Apart from Training he enjoys anchoring at various events and has been Television Anchor with Mithran TV and was “Standup Comedian”. Mr. Mansur strongly believes and specializes in learning more by “doing” than by listening and he incorporates this principle in all his programs.

Chennai Area, India

• Handling Tamil Nadu, Hyderabad and Raipur training team• Conducting Sales Training, CRM(Customer Relationships Managers)training and Customer Satisfaction training across of Tamil Nadu, Hyderabad and Raipur• Delivering New Model Trainings across the regions post new model launches• Monitoring “Customer Relationship Managers” of all dealerships and guiding them on improving Customer Satisfaction through various activities (BBC, YBS audit reports, i3S reports etc.)• Continuous monitoring and enhancing Customer Satisfaction through “CRM”’s CSI Scores• Audits and Certifications at the Yamaha dealerships• Visiting Dealerships and conducting “On the Job” Training and Monitoring• Co-facilitating and delivering trainings to Dealer VIPs of Yamaha• To ensure customer complaints(Sales, Service and Spares) for complete Zone are resolved in less than seven days’ time • Liaising with vendors to conduct mystery survey to check on training effectiveness• Delivering training programs for Internal Yamaha Employees-Inducting Programs• Attending technical trainings during new Model Launches• Conducting Customer Satisfaction Index survey and discussing with Dealer VIP on improvement• Anchoring events of Yamaha Motors and various activities

Chennai Area, India

Role: Soft Skills/Behavioral/Motivational Training/Coaching/Anchoring/Recruiting/Public Workshops on NLP and Director-Four Steps-Head Learning & Development1.Delivered training across Pan India for Centum Learning Ltd on various Behavioral Modules like “Magic”, E-Mail writing, Coaching and Mentoring, Sales Training etc Entry and Middle Level 2.Master Trainer with Four Steps Training Solutions and have conducted “Train the Trainer” Workshop for more than 25 trainers3.Handled calendar training -2015 for “Renault Nissan” on various Behavioral Modules-Business Etiquette, Effective Communication, Stress Management, Motivational Training, Transactional Analysis etc. for Entry and Middle Level4.Anchored and Hosted more than fifty episodes for Mithran T.V called “Yosi - Means Think”5. Have hosted, anchored(Emcee), Stand-up Comedy more than hundred public shows- “Birthday Parties, Corporate shows, Resorts, Hotels etc.(Corporate clients-Royal Enfield, Cognizant, TCS, Citibank, Red Bus, Cognizant etc.)6.Delivered various training programs across Entry level/Middle Level/Leadership level on various topics and anchored shows for corporates and public events.7.Design, developing training content and Business development for “Four Steps Training Solutions”8.Delivered more than 25 public workshops for kids aged between 8-18 years on NLP Study Skills and Memory Skills9.Delivering Campus to Corporate training programs for colleges, Motivational Speeches and counseled more than hundred students using NLP Techniques on “Overcoming Relationship Challenges”

Chennai

• Worked for a UK-based bank, Barclays Bank PLC• Was nominated to attend “Train the Trainer” Program at “Barclays-U.K-Client Location and got Certified Conducting classroom training for newly hired batches on Process/Product, Soft Skills & Customer Service• Responsible for getting sign-off for “Case Managers, Standard and Advance Underwriter” from On shore, clearing call quality, meeting training deadlines, OJT support, Train all the up-skill academy batches (Case Manager to Standard to advance) etc.• Ensuring delivery of competent and consistent customer service, monitor service standards and analyze results• Establishing new client solution design and initiating projects from a process point of view• Managing the full roll-out of transition of the new system (MSO - Mortgage Sales and Originations) by training all the resources, including the stake holders for SERCO Global Services• Liaising with on-shore with respect to all the process updates and cascading the same to the advisors on MSO• Ensuring all training procedures and material meet quality & compliance standards as per the client requirements and maintain SOP• Analyzing the Training Need Identification and Conducting Refresher training for the agents on the floor based on low on productivity and quality.• Driving Learning and Development and transition of the new underwriting phase for SERCO (Client-Barclays)

Chennai Area, India

Domain: Telecom-Customer Service• Worked for the Canadian telecom giant, Bell Canada• Was a part of the pilot phase of Bell Business process• Key Job included-Taking appointments for the damaged telephone lines and basic trouble shooting along with follow up calls• With consistent quality deliverables was nominated to head escalation team involved in handling escalation calls within a span of 3 months

Chennai Area, India

Domain: Finance-Outbound Sales• Worked for a US-based Financial concern, K2 Financial and Academic Funding Foundation• Outbound calling to students having existing students loans and explaining about better interest rates• As “AFF” & “K2” representative need to attain the “SSN-Social Security Number” and explain about better interest rates offered by “AFF” & “K2”• Complete Outbound Sales Calling with “Sales Target” however ensured Target was being consistently met

Bachelors Of Commerce From University Of Madras, Workforce Development And Training, First Class

Activities and Societies: Was a part of school Cricket Team and active participant of various sportsWas entrusted as one the "Captains".

Master Of Business Administration (M.B.A.), Finance, General, First Class

Activities and Societies: Project on Training Need AnalysisRecipient of various awards in different cultural activities in both school.

Masters In Psychology, General/Counselling, Masters

Activities and Societies: Masters in PsychologyCompletion of Masters in Psychology