Mohammed Rafi Email & Phone Number

Chennai, TN, IN

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

• Cholamandalam MS is one of the leading general Insurance players in India offering wide range of Insurance products.
• During my stint, I took care of the Digital initiatives with respect to the Agency & Distribution channels. Owned the complete health portfolio and delivered good results in assisting the field teams with Digital.
• Owned User research, solution design, user story backlog and execution of Health Insurance Issuance application. Cart model was introduced in getting a bundle of products for better customer experience. 100% adoption.
• Launched an Agent onboarding app with paperless onboarding process with quicker TAT and reducing Operational dependency by nearly 80%.
• Automated few internal processes with the help of RPA team in improving operational efficiency by 30%. Framework is built which can now easily automate many processes in quicker time thus operational dependency can be.
• Reduced partner channel operational costs by 70% through Robotic Process Automation and API integration.

Chennai, Tamil Nadu, India

• Bankbazaar.com is a successful Fintech website helping the customers to access the right financial product
• My responsibility was to initiate and drive framework projects contributing to Organization Efficiency.
• Owned user research, problem discovery, solution design, roadmap, user story backlog and execution for Marketplace Integration platform — engaged with users, engineering, business and partner teams to identify product.
• Launched industry-first, presence-less instant credit issuance products on BankBazaar with multiple financial institutions by integrating identity verification, e-KYC, e-Sign, e-NACH and real-time payment APIs thus.
• Revamped credit score monitoring API integration in partnership with Experian to increase user conversion by 10% & quality of leads submitted to the partners.
• Developed standardized API and workflow engines to reduce product configuration and maintenance effort by 80% (~4 person-days/project)

Chennai

• During my stint, I worked for the client Kaiser Permanente who is a leading healthcare specialist in the United States.
• Worked as a Business analyst for a web application WEMA (Web Enable Mapps Asq) which collects the peers/patients survey. Patients and peers can log into WEMA application to give the feed-back about the doctors and.
• At the start of my career, worked on application support for.NET, MVC projects.
• Worked on SSRS and SSIS integration as a developer migrating crystal reports to SSRS for the client application.