Mohammed Ridwan Email & Phone Number

Chennai, Tn, In

San Mateo, California, Us

Working as a IC2 in Freshworks CRM product, Primarily developing features in ROR, also worked with Springboot, Java in developing microservices needed for the CRM.• Led the successful migration from Elasticsearch (ES) to OpenSearch (OS), a complex and demanding project that was completed without major issues, resulting in significant operational improvements.• Achieved impressive monthly cost savings of $30,000 and prevented potential outages, showcasing strong project management and technical expertise.• Built CPQ Addon (configure, price, quote) feature for the Freshworks CRM from the scratch.• I have contributed by bringing the design to code and documentation and unit testing.• Built Segment integration for Freshworks CRM which is capable of handling billions of requests.• Resolved customer queries(L2s) and critical issues raised by the customers (L4s)• Refractored the main code of control access of the fields in Freshworks CRM to support new requirements.• Collaborated with cross-functional teams including product management, QA and Architects to gather requirements and ensure timely delivery of software solutions.• Conducted code reviews and mentored junior team members, resulting in improved code quality and team performance.• Actively participated in agile scrum meetings, providing valuable insights and contributing to process improvements.• Optimized database queries and improved system performance by monitoring Production infra

Fremont, Ca, Us

Bachelor Of Engineering (Beng), Computer Science

Computer Science