Freshworks are considered by many organisations to be one of the most advanced customer experience and IT Service Management consultancies in the world. We improve customer experience companywide including simplifying how IT teams manage IT services to internal and external customers. We identify challenges with current processes, then deliver solutions that improve employee productivity, better customer loyalty, companywide profitability, and align IT processes and services with business objectives to help an organization grow.

Industry Systems is a specialist consultancy company that works with software vendors to assess and understand the current and future requirements of stakeholders within key industries of focus.We assist software vendors to transition companies to the right type of technology to suit specific requirements. This includes version control, ensuring companies gain better use of existing technology, feedback and research about software and technology and migration to new and different technology. Some of the benefits in using Industry Systems include:- Assessment of different systems available to support current requirements- Version control of current software and whether it is properly supported by vendors- Risk analysis of current versions to support SaaS and cloud requirements- Independent review of competing software and SaaS products with reporting of alternatives available- Migration and management of data and systems