Mohammed Shafiuddin Email & Phone Number

Fostering a collaborative culture that emphasizes teamwork, accountability, and continuous improvement across departments, with a strong focus on building strong cross-functional relationships. Work closely with the sales team to monitor and track the progress of sales targets, leads, and account status, ensuring alignment between sales goals and operational support. Proactively address and resolve complex customer issues, managing escalations effectively to ensure timely and satisfactory resolutions. Regularly analyze customer feedback, service trends, and performance metrics to uncover opportunities for improvement, implementing data-driven strategies that enhance customer experience and service quality. Streamline sales support workflows by identifying inefficiencies, optimizing processes, and eliminating operational bottlenecks, thereby increasing overall efficiency and productivity. Provide both administrative and strategic support to ensure smooth day-to-day operations, facilitating collaboration across teams, and driving continuous process optimization to meet evolving business needs.Skills include and is not limited to-:✔ Cross-Functional Collaboration✔ After Sales Expertise✔ Customer Relations✔ Coordination✔ Scheduling calls✔ Process Improvement✔ Innovation✔ Team Management

Listed skills include Team Leadership, Team Management, Management, Project Management, and 22 others.

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  Jawaharlal Nehru Technological University

  Computer Engineering