Mohammed Shafiuddin Email & Phone Number

Saudi

Jeddah Governorate, Saudi Arabia

- Providing 1st/ 2nd & 3rd line support service to all the departments and making sure all the communication equipment and infrastructure is running on its optimum performance to deliver the best- Support for all the respective applications for each department.- 24x7 Support to Airports, IOCC, Operations Office & C.E.C- New destination training setup and Sales office setup- Departure control system testing for each destination prior to the launch- Deploy updated applications for each department as advised by the vendors- Managing Active directory, Virtual Servers for Users and for in house applications.- Managing Microsoft Azure for SQL backup- Sql dba support, PBI- New Services deployment.- Managing Network devices and data communications rooms- Coordination with ISP's for MPLS & DIA links disruption- Applications troubleshooting on network level- Managing DHCP, DNS & VLANs- ITSM administration

Saudi Arabia

- Technical Commercial approach at the user end- Involving in technical RFP's for the projects- Proof of concepts (POC) at the user end for the Security & Collaboration products.- Technical proposals for the Security & Collaboration Products- Meets with the clients to discuss the project requirements- Managing and supporting maintenance contracts.- Attending Information Security & Networking Events and evaluating vendors technically- Managing SLA's and coordinating with the clients to make sure services delivered on time.- Conduct new products training for the sales force, channels and end users with the help of technical assistance thus providing them complete details of products usage profitability and time.- Work with and Vendor marketing teams to develop marketing campaigns to support Sales Strategy.

- Install and maintain computer hardware/software and other equipment for administrative, academic, student and support staff, providing technical support for computer-related and other equipment problems.- Install and maintain telephone hardware/software and other equipment for administrative, academic, student and support staff, providing technical support as needed.- Install and maintain printers, scanners and audio-visual equipment for administrative, academic,student and support staff, providing technical support as needed.- Support, design, maintain and monitor internal and external.- Assist in implementing network related systems & applications.- Resolve network performance issues.- Recommend upgrades or patches for both applications and equipment.- Provide technical support and guidance to users.- Identify problems and related issues, analyze the behavior of issues in comparison to what is needed. - Resolve client problems related to software and hardware- Evaluate, design, implement and maintain software to meet the current goals, both enterprise and academic. - Diagnose, troubleshoot and document related problems.- Assist in planning, evaluating and selecting new hardware and software. - Manages small or short-duration projects.- Manages mission-critical systems. - Assist in preparation and tracking the IT inventory on campus.