Mohammed Sheraidah Email & Phone Number

Canada

Montreal, Quebec, Canada

Montreal, Canada Area

Montreal, Canada Area

- Built the Product Engagement department with focus on effective and efficient product knowledge transfer from the product team to the customer- Built the BETA program that allow for validation of new products and features, and create a feedback channel to the product team directly from the customers- Built and conducted 2 level certification program that allowed customers to be experts in the product and implement for their institutions- Revamped training program that increased autonomy and reduced cost on customer to transfer knowledge- Built the product knowledge base strategy that allowed for easy contribution, efficient review process and quick release of knowledge objects

Montreal, Canada Area

- Created the Product Management department- Built a process that engaged all stakeholders in the development process that increased the overall quality of the product- Established and delivered regular release webinars that increased adoption rate of new release- Established and delivered feature focused training webinars that allowed customers to capture the value of their investments in the product- Established and delivered structured internal trainings that created internal experts and increased departments autonomy with the product- Provided expert support to all of our departments- Build an executive dashboard that allowed clear monitoring of product key performance indicators

Montreal, Canada Area

- Consult clients on best practices to support any of their process using the Blue Information Management Software.- Manage Project and ensure the delivery of all mandates on time and per clients requirements- Implement for clients variouse solutions using Blue- Train clients and prepare them for hand-off- Train internal resources on new technologies or processes

- Support cleint to integrate the explorance Blue software with ERP systems ( SAP, Oracle, etc ..)- Support cleints configur Blue to support any of their HR, University or other processes.