As an accomplished Accounts and Finance Trainer and Team Lead, I bring a wealth of experience in crafting and delivering dynamic courses that bridge theory and practice. Proficient in maintaining Accounts, overseeing Inventory, processing Payroll, and managing statutory compliance with the latest norms (GST, TDS, and TCS), I have conducted live demonstrations for 80+ learners, engaging them with weekly Q&A sessions, live examples, and mock interviews. My commitment extends to assigning live projects to each learner, ensuring a holistic learning experience.In my role as a Corporate Trainer at Greet Technologies Pvt Ltd, a sister concern of Tally Solutions Pvt Ltd, I have successfully trained over 800 employees on various Tally products. With a focus on Accounts, Inventory, Payroll, GST, TDS, and TCS in both Tally Prime and ERP 9, I have achieved a 95% desk quality and a 75% score in assessments. My expertise extends to delivering business management training across diverse sectors and providing virtual support to international Tally employees.As a Floor Supervisor, I led a team of 240 professionals, providing on-site troubleshooting services for over 200 customers in the UAE. Collaborating with Tally's 5-star partner, "Rafa Computers," I ensured VAT readiness and conducted personalized training sessions for customers' employees. My coaching initiatives reduced Customer Dissatisfaction (C-SAT) percentages and optimized Average Handling Time (AHT) to maintain an AHT of 11 minutes.As a Senior Accounts Process Executive, where I resolved 15 to 20 cases daily at level 2 online desk with a 95% quality rate. My dedication to efficient query resolution significantly decreased Average Handling Duration (AHD) and supported team productivity. My journey started as an Accounts Process Executive, I served 35 to 40 customers daily, achieving a commendable 73% improvement in AHD and AHT at the level 1 desk within Tally Care. My commitment to maintaining a high standard of service quality showcased my expertise in the domain and promoted to level 2 desk in 4 months.