Sap Bi Bo Associate Consultant
CurrentInvolved in performing production support activities like Ticket Analysis (open/close report, Resource Utilization Report of the support team. Handled the tickets of different severities by following (SOP) star operating procedures and never missed the service level agreement (SLA).Processing all the 1st level Development Support tickets, forwarding those tickets which are beyond the scope.Maintained the work history for all the tickets until it is closed down.Actively involved in Rectification of Load failure Errors like Master Data Loads, Transactional Loads.Involved in Data Integrity Check to verify the data in SAP R/3 and SAP BW are same or not after the data loads.Data loads using Process Chains.Daily Monitoring of Info cubes, Info Objects, and ODS objectInvolved in PSA maintenance.Involved in publishing the process hand book for the support activities.Created Restricted Key figures & used all these key figures in BEx to create a report that looks same as in R/3.Involved in monitoring and production support activities using ZDAILY, ZWEEKLY & RSPCM.