I have an unmatched appetite for taking risk, continuous innovation and understanding the team behavior's in different circumstances. In these 6 years of my tenure, I have gained the experience and knowledge in the following areas: 1. Learning & Development: Understanding the audience for content development, content development tools, training dynamics, presentation skills, presentation tools, quality parameters for a good training session and feedback tools.2. Sales & Marketing: Creating proposals, building a sales pitch, understanding the needs and wants of the customer, understanding your competition, closing the deal, relationship management with a focus of long-term association, handling tough clients, creating win-win situation, creating your services and products for the future market, Integrated Marketing, Marketing tools, importance of technology in marketing, impact of customer service and at last but of the highest importance: human psychology. 3. Operations: Deadlines, deadline and deadlines. Tools for effective functioning, keeping things organised and accessible. Nothing can beat a prepared Ops team. Analytical thinking, effective scheduling strategies and ability to think on your feet.4. Leadership: Sacrifice, lead from behind, create opportunities for others, holding your ego back for the betterment of the team, leading by example, setting the right expectations, building the strong core team, managing crisis, managing failures, sharing the responsibilities and the starting point for all of these : Building trust.