Mohan Singh Email & Phone Number

Mumbai, Maharashtra, India

• Led business development efforts in the EdTech sector, specializing in sales of technology-focused educational programs.• Developed and executed sales strategies to expand market reach and drive revenue growth.• Leveraged expertise in Data Science and Cybersecurity to effectively communicate product value to clients.• Collaborated with cross-functional teams to ensure successful implementation of educational programs.• Implemented technology solutions to streamline communication and track carrier performance.• Developed carrier network to expand service coverage and enhance customer satisfaction.• Negotiated rates and contracts to optimize cost and service efficiency.• Secured and cultivated relationships with carriers to ensure reliable service.

India

Mumbai, Maharashtra, India

• Provided guidance and support to prospective students in selecting appropriate EdTech certification programs.• Utilized strong negotiation skills to close deals and achieve sales targets. Developed relationships with clients to understand their needs and provide tailored solutions.• Engaged with diverse clients to provide individualized counseling and support services.• Developed and implemented innovative programs to address evolving client needs.• Collaborated with team members to create a positive and inclusive environment.• Utilized strong communication skills to build rapport and foster trust with clients.

Mumbai, Maharashtra, India

• Managed global clients in the Telecom sector, ensuring exceptional customer service and satisfaction. Led technical support operations and incident management, resolving issues promptly and effectively.• Analysed customer data to identify trends and opportunities for improvement.• Managed team of 20+ customer service representatives, ensuring efficient resolution of inquiries.• Implemented new training program resulting in improved customer satisfaction ratings.• Utilized data analysis to identify trends and implement strategies for continuous improvement.• Oversaw successful launch of new customer service software, increasing department productivity.

Mumbai, Maharashtra, India

• Proficient in troubleshooting hardware and software issues for various devices.• Proficient in troubleshooting hardware and software issues for various devices.• Skilled in providing prompt and effective technical assistance to customers.• Experience in managing and resolving network connectivity problems.• Knowledgeable in installing and configuring software applications for clients.

Mumbai, Maharashtra, India

• Oversaw technical support operations for global clients, ensuring timely resolution of issues.• Implemented incident management procedures to minimize downtime and optimize service delivery.• Led a team of support staff, providing training and development opportunities to enhance technical skills.• Led team in resolving complex technical issues for customers, ensuring customer satisfaction.• Implemented advanced troubleshooting techniques to resolve technical issues efficiently and effectively.• Coordinated training sessions for team members on new software developments and updates.• Developed and maintained knowledge base for commonly encountered technical issues and solutions.

Mumbai, Maharashtra, India

• Provided exceptional customer service to global clients, addressing inquiries and resolving issues.• Maintained high levels of customer satisfaction through effective communication and problem-solving.• Managed high-volume inbound calls, resolving customer issues promptly and efficiently.• Provided exceptional service, resolving complaints and inquiries to ensure customer satisfaction.• Utilized strong communication skills to build rapport and establish long-lasting relationships with clients.• Collaborated with team members to ensure seamless customer service delivery and exceed expectations.

Master Of Computer Applications, First Class

Bachelor Of Computer Applications, First Class