Mohan Singh Email & Phone Number

Mumbai, Maharashtra, India

• Led business development efforts in the EdTech sector, specializing in sales of technology-focused educational programs.
• Developed and executed sales strategies to expand market reach and drive revenue growth.
• Leveraged expertise in Data Science and Cybersecurity to effectively communicate product value to clients.
• Collaborated with cross-functional teams to ensure successful implementation of educational programs.
• Implemented technology solutions to streamline communication and track carrier performance.
• Developed carrier network to expand service coverage and enhance customer satisfaction.

India

Mumbai, Maharashtra, India

• Provided guidance and support to prospective students in selecting appropriate EdTech certification programs.
• Utilized strong negotiation skills to close deals and achieve sales targets. Developed relationships with clients to understand their needs and provide tailored solutions.
• Engaged with diverse clients to provide individualized counseling and support services.
• Developed and implemented innovative programs to address evolving client needs.
• Collaborated with team members to create a positive and inclusive environment.
• Utilized strong communication skills to build rapport and foster trust with clients.

Mumbai, Maharashtra, India

• Managed global clients in the Telecom sector, ensuring exceptional customer service and satisfaction. Led technical support operations and incident management, resolving issues promptly and effectively.
• Analysed customer data to identify trends and opportunities for improvement.
• Managed team of 20+ customer service representatives, ensuring efficient resolution of inquiries.
• Implemented new training program resulting in improved customer satisfaction ratings.
• Utilized data analysis to identify trends and implement strategies for continuous improvement.
• Oversaw successful launch of new customer service software, increasing department productivity.

Mumbai, Maharashtra, India

• Proficient in troubleshooting hardware and software issues for various devices.
• Skilled in providing prompt and effective technical assistance to customers.
• Experience in managing and resolving network connectivity problems.
• Knowledgeable in installing and configuring software applications for clients.

Mumbai, Maharashtra, India

• Oversaw technical support operations for global clients, ensuring timely resolution of issues.
• Implemented incident management procedures to minimize downtime and optimize service delivery.
• Led a team of support staff, providing training and development opportunities to enhance technical skills.
• Led team in resolving complex technical issues for customers, ensuring customer satisfaction.
• Implemented advanced troubleshooting techniques to resolve technical issues efficiently and effectively.
• Coordinated training sessions for team members on new software developments and updates.

Mumbai, Maharashtra, India

• Provided exceptional customer service to global clients, addressing inquiries and resolving issues.
• Maintained high levels of customer satisfaction through effective communication and problem-solving.
• Managed high-volume inbound calls, resolving customer issues promptly and efficiently.
• Provided exceptional service, resolving complaints and inquiries to ensure customer satisfaction.
• Utilized strong communication skills to build rapport and establish long-lasting relationships with clients.
• Collaborated with team members to ensure seamless customer service delivery and exceed expectations.

Master Of Computer Applications, First Class

Bachelor Of Computer Applications, First Class