Mohan Singh Email & Phone Number

With over a decade of expertise in operations, training management, customer relations, data analysis, and quality assurance. A comprehensive background across diverse industries including financial print, desktop publishing, publishing, accounting, financial services, web research, data mining, data management, and voice support for optimizing operational efficiency, implementing stringent quality standards, and fostering cross-functional collaboration to drive organizational success. Key areas of my professional experience include:• People Management: Successfully overseen staff of 140+ users, team building and communication to ensure optimal efficiency and productivity.• Client Management: Adept at coordinating, communications, reporting, need analysis,feedback analysis, cross function collaboration and training to foster strong client relationships and exceed their expectations.• Quality Analysis & Assurance: Root cause analysis, QA process, Documentations, best practices,risk management, testing, metrics and reporting securing the given SLA.• Training Management: Providing comprehensive training programs, (for 200+ trainees), soft skill development, first-time manager training (for 45-50 leads), Training need analysis, competency assessments.• Project Transition Management: Knowledge transfer, Project Handover, transition strategy,documentations and reporting, growth planning (60+FTEs and 15+ projects)• Feedback & Coaching: Performance feedback, Coaching and mentoring, skill developments plan, • Communications: Team communications, presentations, stakeholder communications, Interpersonal and interdepartmental, negotiations & problem solving.• Service Delivery Management: Process optimization, capacity optimization, Incident management and team collaborations (Overseeing 10-12 million transactions annually• Hiring Support: Effective collaborations with HR and Admin departments to provide essentialsupport for team hiring (200+ applicants).• Data Analysis: Data interpretation, trend identification, Data visualization tools, graphicalrepresentation, Pattern recognition, knowledge discovery, predictive modeling, Informed decision- making, strategic insights & data-backed strategies.• Escalation Management: Timely resolution, customer satisfaction, issue mitigation.• Project Management: Project Planning, milestone achievement, Risk identification, risk assessment,mitigation strategies, Stakeholder engagement, Task implementation, workflow management, deliverable completion, Change control, scope management and adaptation strategies

• 

  Kumaun University, Nainital

  English Language And Literature, General