Mohan Yadav Email and Phone Number

Planning Operations & Process Management "Striving to upgrade knowledge and practices to retain excellence in the professional brief"A "Performance Driven Professional" Sufficient experience in managing entire process operations / transitions with an aim to accomplish corporate plans & goals successfully. Used instincts, insight, judgment, and timing to succeed on tough deal:- Proven record of executing Transition Projects requiring smooth & seamless migration of business processes. - Operations Management focusing on maximizing customer satisfaction, process compliance, etc.Handled various activities like Resource Planning, Quality Management, Recruitment, Identifying and Co-ordination Training needs, Scheduling and Staffing for 24 hours operations, Effective Monitoring and Data Tracking for Higher Yield, Employee Engagement and Reward System & Setting up of Comprehensive MIS and PMS.Proficient in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence. Prudent, disciplined & self motivated with excellent interpersonal, communication & organizational skills with proven abilities in team management and customer relationship management.Specialties: Project and Delivery management, Process management, Business Excellence, Account Management, Operational Reviews, Transitions/ Migrations, Dasboarding/MIS/WFM,Quality Assurance, Financial Management, Escalation Management, Operations Management, Process Improvements,SLA/TAT management, P&L management, Team management.Thank you