Mohanad Farouk Email & Phone Number

Egypt

Egypt

Egypt

Expertise in leading teams to develop and implement effective business strategies, improve processes, and optimizes operational efficiency. Strong track record of success in project management, stakeholder communication, and ERP system implementation. Proven ability to collaborate across functional teams and deliver results in fast-paced, dynamic environments. • Analysis experience during implementation and post-implementation including user’s support in different ERP… Show more Expertise in leading teams to develop and implement effective business strategies, improve processes, and optimizes operational efficiency. Strong track record of success in project management, stakeholder communication, and ERP system implementation. Proven ability to collaborate across functional teams and deliver results in fast-paced, dynamic environments. • Analysis experience during implementation and post-implementation including user’s support in different ERP Systems (Microsoft Dynamics GP, iMX, and Pixel). • Experience in SAP SuccessFactors modules. • Business Analysis for new systems implementation, change request, or enhancement (Pixel, SAP SuccessFactors, or Asset Management). • Troubleshooting and analyzing any functional problem. • Prepare SOP documentation for Business Solutions division, training manuals, and end user training. • Conduct meetings with vendors to SLAs, support cases, have an overview on the upcoming releases. • Collaborate with business stakeholders to understand and document business requirements for ERP system implementation or enhancements. • Work with functional consultants from the vendor side to configure the ERP system to meet business needs. • Participate in testing and validation of ERP system configuration. • Identify opportunities for process improvement and recommend changes to improve efficiency and effectiveness. • Work with project teams to develop project plans and ensure on-time delivery of ERP system implementations or enhancements. • Provide ongoing support to business users post-implementation. Show less

Cairo, Egypt

Identify strategic priorities to achieve SAP systems objectives within tight timelines and budget. • Maximizing SAP stability, uptime of SAP and HANA databases supporting the Enterprise Production, Test/Dev environments through system monitoring, performance tuning, and routine maintenance tasks.• Introduce technical changes into the environment using a structured approach that minimizes risk and achieves high reliability, availability and performance of each SAP… Show more Identify strategic priorities to achieve SAP systems objectives within tight timelines and budget. • Maximizing SAP stability, uptime of SAP and HANA databases supporting the Enterprise Production, Test/Dev environments through system monitoring, performance tuning, and routine maintenance tasks.• Introduce technical changes into the environment using a structured approach that minimizes risk and achieves high reliability, availability and performance of each SAP instance.• Technical documentation on dry-run test, Go-Live, and Post go-live stages.• Perform SAP client administration.• Manage SAP User, authorizations, roles and profiles.• Provide technical and users support.• Design Backup Policy and configurations, troubleshooting VEEAM backup.• Perform daily monitoring and management of the backup; monitor backup jobs, execute restore jobs, troubleshoot failed jobs, and initiate corrective action.• Open incidents with SAP Enterprise Support and apply required solutions on SAP environments. o Achievement: Migration project for transferring SAP infrastructure from TMG tenant to Atrium tenant over Microsoft Azure by Recovery Services vaults and resizing some existing VMs. Show less

Egypt

the 1st line of defense for the entire enterprise. my job to guarantee smooth operation and system availability 24/7 and disaster recovery when needed according to standard procedures and policies. • Performance monitoring, optimizing and tuning SAP environments in line with Business requirements.• Mange SAP users, authorizations, roles and profiles.• Preparing reports for IT Manager and cover audit points according to EY standards.• Solve the functional problems… Show more the 1st line of defense for the entire enterprise. my job to guarantee smooth operation and system availability 24/7 and disaster recovery when needed according to standard procedures and policies. • Performance monitoring, optimizing and tuning SAP environments in line with Business requirements.• Mange SAP users, authorizations, roles and profiles.• Preparing reports for IT Manager and cover audit points according to EY standards.• Solve the functional problems with consultants, key users, and SAP partner. o Achievement: Allow Nissan dealers to work on SAP using GUI, Handheld by Citrix and E-Tokens. Show less

6Th October

• Manage: Active Directory service, email accounts on Exchange 2007 and OCS 2007, file Sharing and printing server.• Perform IT Help desk tasks. • Train users on new technologies and software. o Participate in SAP Implementation cycle. o Upgrading Windows XP to Windows 7 on all PCs according to Nissan Europe standards.

Egypt

• Monitored the daily operations on Production Systems to prevent the problems and create the best solution.• Plan, coordinate, and implement network and server security measures in order to protect data, software and hardware. • Solving PC’s hardware and software problems. o Provided technical trainings for Doctors, Nurses and Employees. o Lead data entry team.

Egypt

• Coordinated technical support for ADSL services. • Handled customer’s technical problems by phone and face to face.

Egypt

• Performed troubleshooting with customers remotely (ADSL, SDSL, Local loop). • Configuring ADSL modems.

Egypt

• Oracle SQL 10G • Handling H/W, S/W, and Network problems.

Bachelor'S Degree, Management Information Systems, General, Very Good

Education record

Bachelor'S Degree, Management Information Systems (Mis)

Preparatory Coursed For Master Of Science (Msc), Information System And Computer Science