Mohan M Email & Phone Number

Bengaluru, Karnataka, India

Jakarta, Indonesia & Bangalore

• Single Threaded Leader for Doctor Consultation Business Technology, Product & Business.
• Accountable Appointment business P&L and Single Threaded Leader for Technology, Product & Business.
• Launched new product line Halodoc Connect in Consult Doctor Business and expanded to 500+ Doctors
• Successfully completed Doctor Consultation team revamp for achieving profitability by 2022.
• Collaborated and played a key role in Diagnostic Business setup that includes strategizing & funding approval.
• Strategized and lead planning of CoDi Business - 2022 towards profitability viz Doctor Consultation,Appointments & Diagnostics

• Drove organization re-design for operations vertical leading to clear structure with 6 different functions vizTeacher Acquisitions & Management, Course Management, Content Development, Sales & Support.
• Hired, Mentored and Managed performance of Managers, Supervisor and Leads and all levels for new functionsin Operations. Leading cleat KPI setting, monitoring of metrics and improvement in Quality.
• Improved B2C sales by 2.5X in 6 months and 3X in 9 months by diving deep on the product pricing, discounting,clear metrics tracking and fostering a motivated environment for the Sales Team.
• Carved out a non-existent academic team in operations and raised the bar of quality in all 6 functions.
• Conceptualized and Launched a new business-line Semi-Private and New Language Korean, contributing ~10%of overall B2C business.
• Transformed Student Success from manually managed support to Process & Metrics driven by adopting CRMtools to achieve deeper understanding of Customer Service Quality Metrics (CSAT 4.9 FRT<30 secs).

Bangalore

• Setup 40+ teams across Backend, Android, iOS, Web, QE and SRE teams.
• Spearheaded re-architecture discussions across functions to ensure technology readiness for international launch & 10X business growth.
• Played a pivotal role in partnering with Operations, Business and Product teams to build product roadmap.
• Defined Key Technology Metrics and institutionalized metrics driven culture across technology team.
• Consistently maintained high scores on employee engagement and built successful careers for Individual contributors and people leaders.
• Institutionalized hiring and performance management framework to ensure inception and investment in the right talent.

Bangalore

• Restructured technology organization to better serve existing clients, acquire new customers and buildnextgen products.
• Led initiatives to build platforms and migrate existing clients / products.
• Setup Customer Success Team that led client implementations and support. Team supported 2X (3 to 6)more clients with 35% less capacity.

Greater Jakarta Area, Indonesia

• Defined key business, technology metrics and institutionalised metrics driven culture across company.
• Played instrumental role in setting up India development center, led programs and consolidation of engineering efforts across Bangalore, Jakarta, Yogyakarta & Hanoi
• Accountable for 75+ team across Supply management, Partner and Customer Support organizations across multiple business lines Pharmacy Delivery, Teleconsultation and Lab Service.
• Set up operations team vision, led key leadership hiring and executed strategies across multiple businesses and improved conversion rates by 200%.
• Strategized acquisition of 200+ Pharmacies & 100+ Doctors and expansion of operations across Indonesia.
• Transformed operational excellence across operations organization by setting up analytics and training the operations team to leverage technology.

Bangalore

- Wrapping up Long Pending Personal Work- Setting Career Goals

Bengaluru Area, India

• Accomplishments:
• Set up 12 member Technical Program Management team from scratch and established the function as integral part of organization with zero bad attritions till date.
• Lead merger of TaxiForSure with OLA from People (Retention and Growth), Technology (Strategize stack consolidations) and Program (Product feature prioritization and execution) perspective.
• Chief of Staff @ CTO office, driving key technology initiatives.
• Instilled Customer & Partner obsession across technology organization by driving focus on resolution of production incidents. Defined key metrics to measure and monitor operational excellence effectiveness.
• Established engineering operational excellence and reduced incoming production incidents rates to steady state of 60+ week from a range of 100 – 700 per week by training the customer and partner care. Increased.

India

• Accomplishments:
• Built a team of 25 member engineering team with developers, QA, SDET, program & product manager, development managers and quality managers for Fashion Tech Org in India.
• Launched fashion category on a new Detail Page platform requiring a significant re-architecture including migration from Mason / Perl to Java and new Amazon UI component.
• Launched several experiments and website feature on detail page leading to $60MM in incremental revenue.
• Lead a team that conceptualized and launched Complete the Look feature that generates automated looks to customers.
• Trained as Amazon Bar Raiser for recruiting best talent to amazon.

• Accomplishments:
• Lead 15 member engineering team for amazon.*, endless.com / javari websites (United Kingdom, Germany, France and Japan) and myhabit.com by managing development and program management.
• Lead Design and Development of highly scalable engineering solutions to provide best in class customer experience for AMAZON.*, JAVARI.* AND MYHABIT.COM
• Set up multiple high performing engineering teams from scratch across different groups in Amazon.
• Managed and delivered multiple key SVP goals with end to end ownership.
• Successfully managed latency reduction program and improved performance of endless.com/javari.* by 50%

• Responsibilities
• Schedule and Budget Management
• Feature prioritization and quarterly planning.
• Resource planning determination, coordination & team level negotiation
• Ownership & management of potential deliverables during the envisioning Design Development Stabilizing and Deployment phase of project.
• Status reports & information dissemination to the team & Management

• Responsibilities
• Functional Specification Development
• Schedule and Budget Management
• Resource planning determination, coordination & team level negotiation
• Make vs. buy evaluation & recommendations
• Procurement plan development, execution & basic contract management

• Responsibilities
• Analysis, Design and Development.
• Develop/Deliver Technical Specifications.
• Responsible for the architecture design of the complete project
• Setting up and improving the coding standards and to ensure team follows the same
• Managing the requirements

Bangalore, India

• Responsibilities
• Analysis, Design and Development.
• Develop/Deliver Technical Specifications.
• Responsible for the architecture design of the complete project
• Setting up and improving the coding standards and to ensure team follows the same
• Managing the requirements

• Responsibilities
• Client place engagement at Infosys technologies.
• Responsible for the Analysis, design and coding of modules assigned.

• Responsibilities
• Client place engagement at Satyam
• Responsible for the Analysis, design and coding of modules assigned.

Manufacturing and Subcontract EstimationDesign and Drafting using Auto CadDebugging of Test Software in C

Pgdbm (Distance Learning), General

B.E, Industrial Engg And Mngmt