Field Services Support Specialist
CurrentI am a dedicated Technical Support Engineer with over 5 years of experience in providing exceptional Tier 2 support across various industries. Currently, I am enhancing my skills at Alvarez & Marsal, where I troubleshoot complex technical issues and ensure customer satisfaction through effective problem resolution.My expertise includes:- Proficient in Office 365 installation and configuration- Skilled in troubleshooting hardware/software issues- Experienced with ticketing systems like IBM ServiceNow and Summit- Strong knowledge of network configurations and VPN troubleshooting- Pursuing certifications in Power BI and ITIL-4 to further enhance my technical qualificationsI thrive in challenging environments and am passionate about delivering high-quality support while continuously learning and adapting to new technologies. Let's connect and explore opportunities to collaborate! Feel free to modify any part of it to better suit your style or preferences!