Mohammed Hossain Email & Phone Number

Frankfurt Am Main, Hessen, DE

Ashburn, Virginia, US

• Perform analytical, technical and administrative work in refresh, including planning, installing, designing and supporting new and existing laptops, equipment and business critical software under minimal to no.
• Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Provide professional assistance to internal and external employees (Executives and VIPs) having technical issues involving laptops, network services onsite or remote access (Citrix & VPN) in accordance with published.
• Build, test, deploy and migrate data and assist 350+ customers on Windows 10 as an integral part of the Build Engineering Team and support the Floor Walkers on their initial rollout phase

Zurich, CH

• Provided high quality, professional 2nd line desktop support for enterprise IT services to 1600+ customers at the Bank HQ
• Liaised with Service Desk, Service Managers and Project Management to perform Triage as well as high priority tickets to provide resolutions and customer support
• Troubleshoot hardware and software issues including support for iPhone applications for an environment that consists of Windows 7, 10, Bitlocker, RAS (Remote Access System), zScaler, Citrix and SCCM
• Built, tested, deployed and migrated data and assisted 350+ customers on Windows 10 as an integral part of the Build Engineering team and supported the Floor Walkers with initial rollout phase

Austin, TX, US

Frankfurt Am Main, Hessen, DE

• Delivered up to tier 2 desktop support for Enterprise IT Services to 5000+ customers at the Bank across the North American HQ and multiple sites in Florida local hub
• Ensured that support requests are managed and resolved (using Helpdesk tool e.g. ServiceNow) to the highest professional standard and within agreed SLAs while meeting customer expectations
• Acted as the Team-Lead and mentored new colleagues and helped them resolve problematic requests
• Configured and deployed customer on-demand buildout variants (PC/Thin Clients/Laptops) and played crucial part during rollout phase

Burbank, CA, US

• Executed relocation of 5 large-scale data centers (consisting of 300 - 500 nodes; Servers, Networks, and backup Arrays) along with asset tagging and inventory management to reduce the decentralization of data.
• Performed sorting of 15+ years of critical production data (secured/protected) based on the relevance of future applications. Thus, consolidating operation critical data equivalent to 10+ years.
• Purged (secure wipe-off) redundant production data according to in-house standards.
• Executed secured and safe racking and stacking of data center equipment.
• Generated inventory and retrieved application-specific hardware to escalate transfer of operation-critical equipment

• Restructured the existing pharmacy-specific hardware eco-system that makes the MicroMerchant MMS software run at least 20% smoother and faster.
• Automated the daily backup procedure of Micro-Merchant Systems PrimeRX (ERP Software) through scripting (PowerShell) that ensures the prevention of accidental data loss.
• Processed electronic prescriptions and acted as a liaison between patient and insurance for resolving claims.

• Redesigned the office network (3 servers, 20 nodes) consisting of an Insurance ERP Server, number of workstation nodes with all necessary peripherals; including, multifunction printers (stationed and networked) along.
• Introduced automatic patching for the ERP server remotely and automated back procedure to eliminate unwanted freeze causing operational downtime.

• Implemented integrated systems to support the nationwide deployment of an ERP Solution (Audit Monitoring and Management System - AMMS), data center setup, and established required IT infrastructure for the Audit.
• Managed Data Center operations, safety, security, and power systems through various 3rd party managed services maintaining SLA that enabled maximum uptime 24/7.
• Conducted nationwide training & workshops on basic computing, AMMS usage that enabled the core users to convert into functional workgroups and also led an IT Helpdesk to maintain and support (Level I & II) the total IT.

Dhaka, Dhaka, BD

• Performed troubleshooting, setup, logistic support regarding hardware and software issues for all the desktop computers, laptops, printer, UPS, scanner, internet modem and a compact rack-based server setup
• Collected and processed daily sales data from offline ERP module located in various local offices and generated reports as required
• Performed maintenance and troubleshooting of existing LAN setup and reformed as needed
• Managed Active Directory users for the corporate office in Windows Server 2003 environment
• Provided Remote assistance via third-party remote support software like RAdmin and TeamViewer
• Maintained liaison with local offices for the smooth operation of the distributed ERP setup

It Expert Specializing In Python & Basic Cyber Security Program, Information Technology

Comptia Network+, Information Technology

Bachelor Of Science - Bs, Computer Engineering