- Monitoring the progress of team members throughout the training process, identifying areas forimprovement, and providing constructive feedback to support their development.- Conduct weekly feedback sessions with team members to discuss progress, address concerns, andidentify areas for improvement.- Handle the preparation and analysis of weekly and monthly reports to track key performanceindicators (KPIs), including productivity metrics, error rates, and turnaround times.- Prepare monthly Root Cause Analysis (RCA) reports to investigate and address underlying causesof errors, implementing corrective actions to prevent recurrence.- Generate Monthly Business Review (MBR) reports for senior management, summarizing teamperformance, highlighting achievements, and presenting recommendations for process enhancements or resource allocation adjustments.- Meet process SLAs/metrics and share QA observations on a real-time basis.

- Managed and processed multiple work items simultaneously, ensuring timely completion andadherence to company protocols.- Utilized multiple applications proficiently to update and track claim details, demonstrating strongtechnical skills and adaptability to different software systems.

- Handled US Citizens, Green cards, EAD, H1B, OPT, and CPT consultants.- Daily interaction with Consultants and vendors.- Daily checking Updates on the queries and feedback.