 Assisting the Head of PPTC in the provision of technical documentation / ICT users. Help solve problems, maintain, improve, and provide solutions to hardware/software problems. Ensure all websites are well-maintained, functional, customized, and integrated with third-party software, plug-ins, and apps as per requirements from time to time. Design, develop and modify software applications. Develop user requirements and specifications for software and equipment. Use software applications and the ability to develop/implement solutions. Make a report of all the work done. Draft/prepare correspondence in terms of project administration and project requirements. Assist in preparation work for procurement of supplies and equipment. Manage the configuration and improvement of Internet Services at PPTC. Coordinate with other groups and service support providers to resolve issues and requests effectively. Carry out other functions as directed by the Head of PPTC from time to time.

1. Assisting the Head of ICT Unit in the provision of technical documentation / ICT user.2. Help solve problems, maintain, improve and provide solutions to hardware / software problems3. Assist and coordinate technical support services for Provisions of User Services (Provisions of User Services).4. Design, develop and modify software applications.5. Develop user requirements and specifications for software and equipment.6. Use software applications and the ability to develop / implement solutions7. Make a report of all the work done.8. Draft / prepare correspondence in terms of project administration and project requirements9. Assist in preparation work for procurement of supplies and equipment;10. Manage the configuration and improvement of Internet Services at PPTC.11. Coordinate with other groups and service support providers to effectively resolve issues and requests.12. Carry out other functions as directed by the head of PPTC from time to time.

1) Perform requirements gathering, system analysis and design, automation framework development (Web & Automation Development) and integration.2) Build WordPress website and design layouts.3) Ensure all websites are well-maintained, functional, customized and integrated with third-party software, plugins and apps as per requirements from time to time.4) Posting articles to websites/Facebook using WordPress.5) Proofreading and formatting the articles, inserting images, creating tables and optimizing for SEO.6) Responding to comments of readers on the websites.7) Ensuring older articles are still relevant and up to date.

Responsible for maintaining mediation system in AT&T.Working on a support and maintenance role in KL as offshore team.Daily Troubleshooting, Problem Solving and Development.Customer interaction (i.e. conference call, emails, internal messaging)More analysis and troubleshooting work than development work.Actively look for ways to improve mediation processing.Involve in ticket analysis, design, development, unit testing, deployment and etc.Ensuring good quality of delivery and deployment standard to customer.Technical Skill:OS - UNIX HP-UX, Solaris, AIX & Linux Database Oracle, SQL Programming C/C++Scripting Shell, Perl, Tcl/Tk, PL/SQL Network protocol TCP/IP, GTP concept

Main Work Description: Reporting to Manager for direction and tasks prioritization to provide service and support to Risk Management users. To coordinate maintenance and enhancements of systems used by Risk Management Department (RMD).To track and monitor IT infrastructure, application and processes are able to perform at anticipated levels and that all related components (systems, processes, personnel, vendors) perform in accordance to the service level agreements.Reporting to manager for direction and tasks prioritization to provide service and support to ORMS (Operational Risk Management System) users. Others Responsibility:• Prepare a relevant documentation needed for the project to go live.• To work closely with the business functional areas and internal support teams and vendors in defining systems/project priorities, scope, approach, and timing deliverables.• Involve in User Requirement and Design phase by providing an ideas on technical part as well on business parts.• Support project activities in terms of project management services, consultation, documentation, as well as support and training for internal customers.• Manage, monitor and report project progress on weekly, monthly and quarterly basis.• Act as a point of contact to vendors and internal customers for project implementation.• Troubleshoot/Analyze production issues to find out whether the issue arise is cause by program bugs or operational issues and provide a relevant solution to user.PROJECT PROFILES Project Name: Operational Risk Management System (OpRisk).Project Client: Risk Management Department (AmBank).Duration: Oct 2010 – Feb 2013Role: Programmer & Team Leader.Team size: 2Software and Platform: UNIX, SQL, Oracle 10g, PL/SQL, Apache Tomcat, HP UX, VBA Excel, Java, XMLDescription:Maintain & enhance Operational Risk Management System modules. Scope are as at below:• Incident Data Management & Collection• Centralized Reporting Checking Centre (“CRCC’)

Work Descriptiona) Production Support - Technical Lead1)Receive Production Support CSF. Perform high level investigation, impact analysis and design. Identify resolution & actions. Prepare actions plan and effort estimations.2)Receive Production UAT Log. Perform high level investigation, impact analysis and design. Identify resolution & actions. Prepare actions plan and effort estimations.3)Assign item Production Support CSF and Production UAT Log to developer and guide/coach developer.4)Monitor developer progress and review Unit Testing results from developer.5)Production support after office hours on Severity 1 & 2 issue.6)Attend weekly meeting (internal and external).7)Assign resources to attend technical meeting.8)Assign resources to attend / attend program changes and impact analysis briefing by ML Software on CR program done by ML Software before production deployment (at least 1 week before deployment).9)Assign resources to attend / attend program changes and impact analysis briefing by CR/Project team before production deployment (at least 1 week before deployment).10)Assign resources for SIT & UAT Support.11)Involve in source control and production program compilation.12)Review UAT timeline from users.13)Review Implementation Plan.14)Progress update to users and PE/PM.15)Tasks assignments for BAU developer.b) Developer (Production Support)1)Fix production defects.2)SIT & UAT Support.3)Fix program errors discovered during SIT and UAT.4)Attend program changes and impact analysis briefing by ML Software on CR program done by ML Software before production deployment (at least 1 week before deployment).5)Review SIT test cases (prepare by QC) upon SIT test cases completed by QC.6)Prepare implementation plan.7)Attend technical meeting with users.8)Progress updates to Tech Lead/PE/PM.9)Deployment engineer.10)Midnight production support.11)Involve in source control and production program compilation.

Work Description 1. To code and test computer programs in assigned area of modules and perform troubleshooting on programs.2. Write and design programs according to functional and technical specifications as given by other members of staff. 3. Troubleshoot programs by fixing bugs and referring any unresolved problems to seniors.4. Produce system incident reports to track any amendments made to the programs.5. Assist in providing maintenance and support services at customers’ site.6. Assist in any ad-hoc projects as assigned.7. Maintenance and support in daily program bugs/problem for client in Bank of Golomt (Mongolia), Union Bank Plaza (Philippines) and Sacom Bank (Vietnam).8. Maintenance and daily support for AmBank Group Berhad Kuala Lumpur. The task includes to code and test computer program for new enhancement program and troubleshoots bugs in program. Perform day to day support for AmBank Credit card System.

1. Assist with design, analysis, maintenance, documentation, and testing of software.2. Code, debug, test, and document routine application programs.3. Install and test routine software packages.4. Assist users with procedural or minor technical problems.5. Advise or train users regarding the technical aspects and use of standard software packages.6. Assist in maintaining program libraries, users' manuals or technical documentation.

Work Description 1. Analyzes and run console instructions, queries, error messages, machine malfunctions, stops, schedules, programs and job control language information to determine proper operating procedures. 2. Monitoring and operating VME (Virtual Machine Environment) system. Informed systems and programming personnel of errors or problems with job runs. Monitors and controls work flow through job queues and console messages, as required or assigned, to ensure that completion deadlines and production standards are met.3. Reviews production printouts and reports to ensure quality standards are met. Performs routine maintenance on computer hardware equipment and updates appropriate records; replaces ribbons and forms; cleans system following appropriate maintenance schedules and procedures. Handle Xerox’s laser and line printer. 4. Processing and updating database for daily, weekly and monthly process, daily file transferring, and production backup. Runs duplicate tapes using Netbackup for placement in off-site storage security area. Update’s printing activity and other process. 5. Answers telephone or assist users at counter with minor computer programming problems or questions. Attend user request and follow up complaints. Keying and processing data for end users, preparing report and letter for end user and some clerical work.6. Experienced in preparing policies (checking, binding) for new customers