I'm working as senior customer support executive in Airtel D2H. Handling customer Q,R,C. As per S.O.P. Topped Pan India and center multiple time.Promoted to L2 escalation desk in august month after 3 months moved to T.P.R.(Total problem resolution ) Desk.Top K.P.I.Repeat.Call quality.Schedule adherence.Taking escalation calls as a supervisor.

I worked in Cogent E Services as a customers support executive, after 6 month promoted to Escalation Desk where I had to take escalation calls as a supervisor. I had to maintain the data of escalation so that I could escalate the same to the higher management to improve the customers experience.Top KPI:-Schedule adherence.Maintain Call quality.Manage team.Maintain repeat.Taking escalation calls as supervisor...

I Worked in Paytm Payments Bank L.O.B. Wallet. Worked As a customers support executive. Top KPI:Schedule adherence.Quality.Repeat.Q,R,C. resolution as per S.O.P.

I Worked as a debt recovery agent in S.B.I. Credit Cards. Certified Debt recovery agent by DRA. My main work was to collect money from the defaulters as per company norms. It was a front end job where I had to connect with the customer through CRM.