A Leader, not by choice but inbuilt skills | Customer-Client Support Business Sustainability & Expansion | Drives RCA, C-SAT, AHT, FCR, SLA, NPS l Rostering, Attriition & Shriknage Control | Quality & Productivity | SOPs Preparation & Documentation 1. Worked in Trust & Safety Operations for a popular US Gaming Platform.2. Achieved tremendous success with People, Project and Client Management, Fraud Analysis, Detection & Prevention.3. Received a couple of promotions in a span of 1.5 Yrs and reached from a Process associate to an Assistant Manager role for my contribution into the business sustainability and project expansion.5. I have managed a US Supply chain and Logistics B2B Project for Tech Mahindra known as Archway(Advatix), later on got hired by the same client on their direct payroll based on my performance & review. And, I'm currently working for them to expand and sustain the business with the best of my abilities.