Mohd Umar Email and Phone Number
As a Technical Support Associate at Crossroads Edu Solutions, my role involves tackling complex issues in educational technology. With a foundation in German Language and Literature from Aligarh Muslim University, I bring a unique perspective to technical problem-solving. My knack for statistical analysis and dataset management ensures efficient and effective customer support, achieving high satisfaction scores.In collaboration with a development team, we've enhanced product reliability, reflecting my commitment to continuous improvement and customer success. My journey in technical support is fueled by a passion for innovation and a dedication to service excellence.
Crossroads Edu Solutions
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Technical Support AssociateCrossroads Edu Solutions Jun 2023 - PresentAligarh, Uttar Pradesh, India- Provide comprehensive technical support to customers, resolving complex issues related to educational software and platforms- Collaborate with development team to troubleshoot and escalate software bugs, contributing to product improvement- Maintain up-to-date knowledge of product features and updates to deliver accurate and timely support- Achieve consistently high customer satisfaction scores through efficient and effective problem resolution
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Customer Service AssociateAmazon Aug 2022 - May 2023Noida, Uttar Pradesh, India•Assisted customers with account inquiries, order status updates and returns in a fast-paced environment.•Provided excellent customer service by following the company’s core values of Integrity, Service, Reliability and Excellence.•Maintained knowledge of all products sold on Amazon to ensure accurate responses to customer questions about product features andfunctionality.• Communicated effectively with internal teams regarding escalated issues or escalations from customers as well as other associates forassistance when needed. -
Us It RecruiterSoftnice Feb 2020 - Aug 2020Aligarh, Uttar Pradesh, India
Mohd Umar Education Details
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Business/Commerce, General
Frequently Asked Questions about Mohd Umar
What company does Mohd Umar work for?
Mohd Umar works for Crossroads Edu Solutions
What is Mohd Umar's role at the current company?
Mohd Umar's current role is Technical Support Associate | Statistical Analysis, VBA Excel, Datasets.
What schools did Mohd Umar attend?
Mohd Umar attended Aligarh Muslim University, Aligarh Muslim University.
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