Muhammad Umar Email and Phone Number
Welcome to my Linked In profile!I'm always eager to connect with fellow professionals, thought leaders, and individuals who share my passion for Industry 4.0. Whether you're interested in Cloud Computing, Big Data and Analytics, Cyber security, 5G, IOT and Sustainability, feel free to reach out. Let's connect and explore how we can work together to achieve our professional goals.Over the past 15 + years I have been fortunate to work in different part of the world including (Australia, Middle East, South East Asia) mainly in ICT industry. For over 12 years privileged to remain employee of one of the top 50 fortune 500 companies and worked on projects in complex and fast pace environment.๐๐จ๐ฆ๐๐ข๐ง ๐๐๐๐ญ๐จ๐ซ๐ฌ ICT, Telecommunications, Infra-structure, Cyber security.๐๐ค๐ข๐ฅ๐ฅ๐ฌ:๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐๐ฒ๐น๐ถ๐๐ฒ๐ฟ๐, ๐๐ป๐ฐ๐ถ๐ฑ๐ฒ๐ป๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐, ๐ฃ๐ฟ๐ผ๐ฏ๐น๐ฒ๐บ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐, ๐๐ต๐ฎ๐ป๐ด๐ฒ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐, ๐ฅ๐ฒ๐พ๐๐ฒ๐๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐, ๐ก๐ข๐ ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐, ๐ฆ๐๐ ๐๐ผ๐บ๐ฝ๐น๐ถ๐ฎ๐ป๐ฐ๐ฒ, ๐๐ฎ๐๐ต๐ฏ๐ผ๐ฎ๐ฟ๐ฑ๐ ๐ฎ๐ป๐ฑ ๐๐ป๐ฎ๐น๐๐๐ถ๐ฐ๐, ๐ฃ๐ฟ๐ฒ๐๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป ๐๐ธ๐ถ๐น๐น๐, ๐๐ฆ๐, ๐ง๐ฟ๐ฎ๐ป๐๐ณ๐ผ๐ฟ๐บ๐ฎ๐๐ถ๐ผ๐ป, ๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐๐ต๐ถ๐ฝ, ๐ฎ๐ป๐ฑ ๐ง๐ฒ๐ฎ๐บ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐.โข Service Management and a deep understanding of ITIL Disciplinesโข 5 plus years of experience in incident management for mission critical services.โข Assertive leadership skillsโข Proficiency in influencing both Business and IT Stakeholders to achieve desired outcomes.โข Demonstrated expertise in effectively managing multiple Delivery and Support teams within a matrix organizational structure.โข Zero Touch NOC Transformation.โข Automation and Digital Transformation of service delivery using ITSM tools.๐๐จ๐ซ๐ ๐๐๐ฅ๐ฎ๐๐ฌโข Customer Centricโข Dedicationโข Continuous improvementโข Openness and Initiativeโข Integrityโข Teamwork๐๐๐ฃ๐จ๐ซ ๐๐๐ซ๐ญ๐ข๐๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌโข Project Management Professional (PMP)ยฎโข ITILยฎ 4 - IT Service Managementโข Tableau Desktop Specialistโข Business Process Framework (eTOM) โtmforumโข HCNP-Cloud DataCentre operationsโข ISO 9001 (IRCA-Accredited) Lead Auditor๐๐๐ฃ๐จ๐ซ ๐๐ซ๐๐ข๐ง๐ข๐ง๐ ๐ฌโข Citrix VDAโข Leadership & Agile Team at West Pointโข CCNAโข 5G Solution Architectโข Network Assurance Scenariosโข Cyber Security Crisis Management๐๐จ๐จ๐ฅ๐ฌโข ServiceNOWโข BMC Remedyโข ConnectWiseโข JIRAโข Archer (IT & Security Risk Management)๐ก๐ฎ๐ฌ๐ธ๐ถ๐ถ๐ฎ๐ท๐ญ๐ฎ๐ญ ๐ก๐ฎ๐ช๐ญ๐ฒ๐ท๐ฐโข The Goal โข The Trusted Advisor๐พ๐๐๐๐ ๐ฌ๐๐๐๐๐๐๐ ๐๐๐๐๐ ๐ฐ๐๐๐๐๐๐๐๐โข Cyber Securityโข Climate Change
Service Stream
View- Website:
- servicestream.com.au
- Employees:
- 937
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Senior Project EngineerService Stream Feb 2024 - PresentSydney, New South Wales, AustraliaNBN Wireless Project Delivery. Providing support to the depot/site operations, including contractual requirements and project targets. Support the development of infrastructure solutions in response to client requirements and ensuring delivery of services are within agreed time-frames and budgetary parameters, in compliance with applicable standards and procedures and, contributing to the achievement of organisational objectives.โข 4G, 5G, SWR (Router), MW links and VSAT Deploymentโข Effectively managing, allocating and co-coordinating resources, systems and processes to successfully meet project deliverables within time, budget and to a high standard of qualityโข Effectively managing and developing staff to maximise their potential and ensuring all deadlines re: the completion of projects are met and communicated to all relevant staffโข Evaluate the viability of any proposed project and co-ordinate necessary resources required to carry out key tasks and meet project objectivesโข Oversee the procurement and development of all suitably qualified resources necessary to meet the delivery objectives of the projectโข Understand and manage the processes relating to tenure agreements, environmental approval, site design and construction including all relevant industry legislation, acts and codesโข Ensure all deadlines regarding the completion of the project are met and communicated to the Operations Directorโข Maximise existing business relationships by identifying further opportunities to grow existing businessโข Continually mentor and develop Project Engineers working within the team, in terms of technical ability, commercial competence, customer focus, time and management skill
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Itsm Service Assurance ManagerOrro Group Sep 2022 - Dec 2023Sydney, New South Wales, Australiaโข Supporting the ITSM Service Support team, leaders, and Service management functions to assist in managing the service towards company goals.โข Responsible for identifying trends and gaps in service delivery, translating service experience feedback and both accolade and adverse events and general customer feedback into recommendations for service improvement and automation and coordinating agreed key improvement initiatives.โข Develop a view of customer experience and service performance and deliver this insight to stakeholders and internally.โข Proactively identify and deliver service improvement plans (SIPs) required to maintain or improve service levels.โข Holding regular Service reviews with stakeholders to demonstrate performance and review service risks and undertake customer satisfaction measurement and improvement.โข Act as an escalation point for incidents where exceptional business impact is experienced to ensure appropriate resolution.โข Maintain a service risk register to manage, mitigate and accept operational risks to service and deliver improvements to mitigate risk.โข Custodian of live service, approve changes to assigned services to ensure impacts are understood and service performance is not negatively impacted.โข Ensure delivery of new services, including service level requirements, measurement capabilities and agreement with stakeholders. -
Service Delivery ManagerHuawei Technologies Jul 2019 - Jul 2022โข NOC digital transformation (Zero touch, auto network surveillance, alarm filtering, compression and correlation (single domain and cross domain), auto trouble ticket generation, auto work order generation, referral and closure) โข Weekly analysis of data generated from tools like RTTS, CMS, GATS, iSecure to find gaps and accordingly implementing enhancements by tuning processes and updating metrics. โข Network insight, risk identification, mitigation and customer communicationโข Early engagement for add on sales and opportunities identification.โข Cyber security compliance, SPOC from vendor side to customer (weekly report)โข Disaster Recovery, network resilience, periodic drills (to ensure readiness) โข Business Continuity Managementโข Contractual SLA assurance and continuous improvement (Monthly MTTR SLA report generation and presentation)โข Fault management (Daily operations)โข Problem Management (Root cause identification and mitigation for repeated incidents)โข change management (New services acceptance, new feature testing and addition)โข Event assurance and readiness, dash boards design and VVVIP careโข Recovery leader Incident management (HQ escalation, ITR process)โข FSC revenue yearly targets (OPEX reduction and add on sales)โข Team management (leadership)โข OLAs (with in organisation for inter department daily operation) and WLAs (Cross vendors) -
Team LeadHuawei Dec 2012 - Jun 2019โข Problem managementโข Customer complaint handling, recovery leader (war-room incident manager, fault demarcation, root cause identification and resolution ITR)โข Technical customer interface for Tier 2 issues (Root cause analysis presentation to customer,)โข Software and patch managementโข Configuration managementโข Change management, CAB and ECAB meetings (Approval, Implementation, and Verification)โข Features deployment (KPI improvement, efficient utilization of resource, workload reduction)โข E2M (Engineering to maintenance) new nodes, expansionsโข Event assurance expansion(license/interface/hardware))โข Disaster recovery and business continuity management ( Recovery, drills, trained for cyber security crisis)โข Network automation by using smart tools like NetCool-IDM and OWS.โข Network security and cyber security (MBSS design and deployment, penetration testing by automated tools and external audits)โข Solution design for customer requirement, participation in add on managed services sales.โข Team Development (Technical training/weekly meeting/ process improvement, KEDB
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Technical LeadHuawei Jul 2010 - Nov 2012โข Leading technical service delivery for Mobile network in region for field maintenance scope, major achievements during this role, enhancing maintenance engineer technical capability, Process enhancement and assurance and improving response/resolution time, reducing SLA breaches, improving the spares inventory management and utilization of spares.
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Project EngineerHuawei Oct 2008 - May 2010Technical coordination and implementation of Kuwait STC VIVA project. Nature of the project was implementation of 2G/3G Service, Transmission and Cellular base station.
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Radio Access Network EngineerHuawei Jun 2007 - Jul 2008New node integrationRemote Technical support.TroubleshootingPatching and version upgrade
Muhammad Umar Education Details
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Data Modeling/Warehousing And Database Administration -
Data Analytics
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Information Technology
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Communications
Frequently Asked Questions about Muhammad Umar
What company does Muhammad Umar work for?
Muhammad Umar works for Service Stream
What is Muhammad Umar's role at the current company?
Muhammad Umar's current role is Senior Project Engineer | Project Manager | SDM | Operation Excellence | Managed Services | Telco.
What schools did Muhammad Umar attend?
Muhammad Umar attended Institute Of Applied Technology, Institute Of Applied Technology, Institute Of Applied Technology, Comsats University Islamabad.
Who are Muhammad Umar's colleagues?
Muhammad Umar's colleagues are Jingyi (Sabrina) Chen, Tyler Munro, Sam Harley-Nolan, Kristel Hanson, Patrick Flannigan, Brayden Tisdale, Angie Pyke.
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Muhammad Umar
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