Mohd Faiz Mohd Nor Email and Phone Number

Driving international growth for Malaysian tech companies through strategic partnerships and proactive market expansion initiatives. Skilled in forging alliances and fostering bilateral relationships with government agencies, business chambers, and global tech stakeholders to accelerate digital exports and enhance market presence.Key Achievements:- Orchestrated strategic alliances with international stakeholders, aligning initiatives with organizational goals to enhance market penetration and ensure sustainable growth. - Led Malaysian tech companies delegation at London Tech Week in 2023 and 2024, showcasing innovation and fostering strategic partnerships for global business opportunities.- Represented MDEC with Ministry of Communications and Digital at Bengaluru Tech Summit 2023, focusing on business expansion opportunities and negotiations in the Indian market.- Organized business matching event series in Jakarta, Bangkok, and Manila, facilitating strategic partnerships and market entry for Malaysian tech companies.- Organized immersion event for Malaysian tech companies in Silicon Valley 2017, providing valuable business opportunities and insights into global tech trends.- Curated market visibility content for tech companies, optimizing marketing content costs through negotiation and selective curation to enhance visibility and market reach.- Program Manager, MTEP: Managed the Malaysia Tech Entrepreneur Program (MTEP), overseeing the Tech Startup pass initiative to attract founders and co-founders for tech startups in Malaysia. Learn more about MTEP at www.mdec.my/mtep.

Driving strategic client relationships and delivering tailored solutions in the infotech sector. Proven track record in enhancing client satisfaction, optimizing operations, and accelerating digital transformation initiatives.Key Achievements:- Strategically executed initiatives that significantly enhanced client satisfaction and streamlined operational efficiencies.- Led cross-functional teams in delivering high-impact projects, resulting in measurable improvements in client engagement and service delivery.- Successfully implemented digital transformation strategies that improved client outcomes and positioned MDEC as a leader in the sector.- Fostered collaborative partnerships that facilitated innovation and accelerated growth for clients.

- Managed customer support for USA clients during local business hours, focusing on the Business Partners Team.- Oversaw registration, modification, and termination of maintenance contracts using Oracle System.- Resolved maintenance disputes and facilitated Manual Credits and Debits to ensure accurate billing.- Coordinated weekly dispute resolution calls with IBM Executives and Business Partners, utilizing AMT Tool and CA Tool for dispute management.- Ensured compliance with audit guidelines, maintained accurate client and revenue data during mergers, acquisitions, and divestitures.

• Interacts directly with customers thru telephone.• Handles and resolves customer complaints and escalates to Manager when needed.• Replies promptly to inquiries made by customers.• Controls and directs unresolved issues to authorized resource.• Performs customer verifications.• Maintains a detailed log of inquiries, comments and complaints, including customer transactions, interactions, and actions taken.• Acquires and assess pertinent information to handle inquiries and complaints.• Conducts follow-ups on customer interactions.• Acts as liaison between customer and different departments.