With over 15 years of experience in IT Service Management, Project Management, and DevOps, I am passionate about driving successful project outcomes and delivering high-quality IT solutions. My journey has taken me through roles at leading global companies like IBM, HP, Qatar Airways, and currently Todak Studios, where I lead DevOps and live operations on ambitious game development projects.At Todak Studios, I've had the privilege of managing game development projects, including our flagship, Mastra, which is set to launch soon. Since joining, I've expanded our production team by over 120%, supported business development to secure vital investments, and ensured timely delivery across all project milestones.Previously, I spent eight years at Qatar Airways within the PMO, where I coordinated IT project initiatives, managed incident response during restructuring, and provided leadership in incident management support, maintaining SLAs and KPIs even in high-pressure scenarios. My background in IT Service Management (ITSM) has equipped me with strong problem-solving skills and a strategic approach to IT compliance, governance, and risk management.Core Competencies:Project Management & DevOps: Leading cross-functional teams, managing timelines, and ensuring smooth project delivery.IT Service Delivery & Incident Management: Skilled in keeping operations seamless through proactive issue resolution and process improvements.Stakeholder & Team Collaboration: Building rapport with stakeholders, fostering team growth, and driving collaboration toward common goals.My qualifications include ITIL, MCSA, MCP, and Project Management Expert certifications, ensuring I stay at the forefront of industry standards. I am always excited to connect with like-minded professionals who are passionate about technology and innovation in IT.