As a Relationship Officer at MASHREQ, I provide personalized and tailored solutions to existing and potential customers, ensuring their satisfaction and loyalty. I leverage my customer service and telesales skills to identify customer needs, offer suitable products and services, and resolve any issues or complaints. I also collaborate with other teams and departments to improve the quality and efficiency of the service delivery.I have a Bachelor of Commerce degree from Osmania University, where I studied business and commerce concepts and gained analytical and problem-solving skills. Before joining Mashreq I worked as a Customer Service Representative at SQUADRUN SOLUTIONS PRIVATE LIMITED for over four years, where I excelled at cold calling, customer handling, and generating leads. I achieved and exceeded sales targets and customer satisfaction metrics, and contributed to process improvement and quality assurance initiatives. I am passionate about customer service and always eager to learn new skills and improve my performance.