Organizing meetings with the team, Attending and represent Last Mile operations in team meetings. Collecting data of the customer satisfaction, inquiries and complaints, and create development strategies to maintain & improve on the quality of service delivery.Coordinating with the Riders/Drivers for the delivery follow up and making sure the delivery is done on timeUpdating the routes for the drivers on the Yango Portal and explaining the riders for their delivery time and… Show more Organizing meetings with the team, Attending and represent Last Mile operations in team meetings. Collecting data of the customer satisfaction, inquiries and complaints, and create development strategies to maintain & improve on the quality of service delivery.Coordinating with the Riders/Drivers for the delivery follow up and making sure the delivery is done on timeUpdating the routes for the drivers on the Yango Portal and explaining the riders for their delivery time and locationContinuedly following up with the riders and maintaining a record of the samePreparing reports of the current and past deliveries on the portal and updating my managers about the issues and escalating the matters if issues occur Show less

Develops and implements innovative, branding programs. Sales Growth: Ensuring sales growth of top sellers by analyzing various aspects which impact theirpotential such, Danube Home, Danube Fashion, Landmark, Fragrance house, etc. Thisinvolved analysis ofcompetitor pricing, understanding market trends in product & category, identifying gaps & plan productmarketing. Marketing Activities: Identify various avenues on our site to promote seller products. Negotiate… Show more Develops and implements innovative, branding programs. Sales Growth: Ensuring sales growth of top sellers by analyzing various aspects which impact theirpotential such, Danube Home, Danube Fashion, Landmark, Fragrance house, etc. Thisinvolved analysis ofcompetitor pricing, understanding market trends in product & category, identifying gaps & plan productmarketing. Marketing Activities: Identify various avenues on our site to promote seller products. Negotiate attractivedeals with top sellers that benefit both the sellers and our customers.Catalogue Management and Content Enhancement: Identifying catalogue gaps on the website andworking with top sellers to ensure that new items are sourced and listed to fill any existing gaps.Monitoring the seller’s content to ensure that it is as per the site guidelines and coordinate with ourcontent team to ensure the content isrightly marketed. Coordinating with various teams like technical team, finance team & content team to ensure the smoothrunning of all day to day operations for top sellers. Developing strategies for Incremental growth of sellers with maximum selection and retention of existingsellers. Point of Contact for all operational queriesrelated to Fulfilled by Noon (FBN). Involved in coaching & Performance development needsfor the associates besides coordinating with theother sites to do the Best Practice Sharing for the improving of process Level SLAs. Maintaining quality at or above published standard for skill group. Worked and managed operations of Fulfillment Center, Middle Mile and Last Mile Delivery. Actively engaged in Vendor Management in a cost effective and best utilization of resources. Conducting Team building and leadership skills training for the staff of all branches. Working on Warehouse layout for effective and hassle free operations. Show less

 Achieve the sales target set every month. Using different methods like cold calling, references and social media to discover new customers. Meeting with clients and understanding their needs, aims and objectives Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate thecustomer where applicable to prevent the need for future contacts and document interactions throughcontact tracking. Provide quality service and support in… Show more  Achieve the sales target set every month. Using different methods like cold calling, references and social media to discover new customers. Meeting with clients and understanding their needs, aims and objectives Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate thecustomer where applicable to prevent the need for future contacts and document interactions throughcontact tracking. Provide quality service and support in a variety of areas Troubleshoot customer issues over the phone and E-Mail. Use automated information systems to analyze the customers situation. Maintain a balance betweencompany policy and customer benefit in decision making. Handlesissues in the best interest of both customer and company Providing thought leadership around planning, roadmaps and execution. Continuously evaluate and identify opportunities to drive process improvements that positively impactthe customers experience. Handle customer concerns and assisting them via email/chat. Contact the Customersregarding their issue sent and responds to their queries and guide themaccordingly. Handles customer inquiries, follow ups and complaints. Handle complicated chats or advice Level 1 agent with correct resolution to be responded to customer. Giving first class professional advice, accurate product information, best practical solution to resolvecustomers query. Show less

 Troubleshooting at telephone exchange sites for networking and for the Customers SIM Cards and dataservices that are not working properly Visiting the sites as per the opened tickets to resolve the issue as per the required technical parameters Involved in answering call/mails, Troubleshooting (SIM card, Blackberry, I-phone and smart phone) Making call back to the client to get his problem/complain solved. Working as a link between customer and network partner for… Show more  Troubleshooting at telephone exchange sites for networking and for the Customers SIM Cards and dataservices that are not working properly Visiting the sites as per the opened tickets to resolve the issue as per the required technical parameters Involved in answering call/mails, Troubleshooting (SIM card, Blackberry, I-phone and smart phone) Making call back to the client to get his problem/complain solved. Working as a link between customer and network partner for rectifying the issue for data and voice aswell Visiting and monitoring the site stationsfor preventive maintenance with the coordination of the seniors. Resolving network related issues of customers. Working to provide a proper network with the help of healthy team work and respectively when needed Show less