- Working for the client Reliance Jio which has the only Social Listening Command Centre in India- Monitor 200+ brands owned by Reliance - Spot critical cases which may gain unwanted traction and mitigate the damage right there- Escalate severe cases to respective department heads for immediate resolution and close-looping- Worked on weekly reports for better understanding of the social media buzz- Handle a team of ORM agents & audit responses whenever required.

- Worked for the client Games 24x7 ( RummyCircle & My11Circle ) Fantasy Sports Apps.- Responded to over 200+ tickets in a day during peak season ie. IPL- Made sure that the brand image is positive across social media - Made sure that the brand guidelines are being followed while responding to any Tweet, Comment, DM or App review across platforms like Facebook, Instagram, Google Play store, App store.