Heading National Sales & Marketing .Results-driven Hotelier & Revenue Professional with a proven track record in optimizing revenue streams, implementing strategic pricing models, and fostering cross-functional collaborations. Skilled in analyzing market trends, identifying growth opportunities, and driving revenue growth through innovative solutions

Analyze local market trends and develop new business leads, Maximize all Revenue opportunities for the GroupContribute to the selling strategy of the hotel, and manage the departments' adherence toachieving that strategy.Understand the competitive market place and implement approaches to ensure the hotelstays ahead in the local market.Ensure the Team Executives are developed effectively and generate a culture of highquality standards and Luxury ExperiencesDevelop and implement creative local marketing channels including social media , Featuring in All sort of Soacial Media PlatformsAn out-of-the-box thinker with a flair for identifying & adopting emerging trends &addressing industry requirements to achieve organizational objectives and profitability norms.Exceptional communication, presentations & mentoring skills with distinguished abilities in leadingteams for developing business continuity plans, procedures, and service standards for busBuilds and strengthens relationships with existing and new customers to enable futurebookings. Organizing the Familiarization trip for Business Partners.Develops relationships within community to strengthen and expand customer base for salesopportunities.Assists with managing and developing relationships with key internal and externalstakeholders.

Working as a General Manager managing the overall operation of this Leisure hotel, with a 2 F&B outlets.* Playing a pivotal role in operating the property up and running and ensuring that the operations are run as per the standards defined by the managing chain. Thus ensuring the profitability * augmenting f&b and room sales and achieving robust result.* aligning strategic plans for business progression.* hiring, guiding & conducting performance evaluations of HOD's.* Also directing HOD's on strategies required to maximize departments performance & profitability.* finally managing finances, purchase, expenses, revenues & profitability.* communicating with owner & corporate office regarding results and aligning strategic plans for the business progression.

Being on the coorporate rolls, I was privileged to have learned and contributed to company's growth trajectory. The company leadership had entrusted my skills and dedication with the challenging opportunity of opening 3 hotels spread across different geographies and unique costumer base. I was also choosed to assist the unit leadership in manovering the over all revenues and being directly accountable for optimizing and turning around the rooms & ancillary revenues along with guest satisfaction for luxury properties in Chennai , Rajkot & Mussoorie. • Taking the whole control of OTA’s and managing them perfectly without any disparity.• Forecasting trends in occupancy, budget for room sales, average rate and other revenue• Responsible for training and development of the team to up-sell rooms and implemented cost control measures by understanding stocks and budgets.• Maintaining Rate Parity between the Brand Website and the other portals.• Providing effective resolution to customer queries and improving relationships with the customer by anticipating their future requirements, thereby ensuring a positive customer experience.• Maintaining strict compliance with Standard Operating Procedures and organizational requirements, thereby attaining operational excellence.• Monitoring billing procedures.• Preparing fortnightly and month end reports.• Compiling and generating of reports as asked.

• Reviewing the monthly business reports and analyze market and occupancy trends• Monitoring the business of competition hotels in terms of new accounts and rates• Ensuring that all the operational standards set for all the equipment & processes are followed• Working in association with the Executive Housekeeper for effective rooms management• Working closely with the Sales and Marketing department in the area of promotions, special packages, corporate discounts, new accounts etc• Part of all the training activities within the department in liaison with the Training Manager• Providing effective resolution to customer queries and improving relationships with the customer by anticipating their future requirements, thereby ensuring a positive customer experience.• Maintaining strict compliance with Standard Operating Procedures and organizational requirements, thereby attaining operational excellence.• Monitoring billing procedures.• Preparing fortnightly and month end reports.• Compiling and generating of reports as asked from Central Headquarters.

• Front Office Operations of Check ins & Check Outs• Maintenance of A&D Register, Deposition of C-forms and other legal aspects of Front Office.• Overseeing Front Office Operations of Concierge, Reservations and Night Auditing.• Participated in the Opera Configuration.• Complete knowledge of Front Office Operations, Reservations, Reception, Concierge, Cashiering, Telephones and Business Centre.• Execution of guest needs with expected finesse, dazzle and delight the guest.• Co-ordination among the departments to get the work done in a proper manner.• Conduct training sessions for the newly inducted staff including hotel familiarization, soft skills and grooming.• Administered overall supervision of the Front Office team in operation i.e. Reservations, Reception, Telephones, Ticketing (Airlines/Railways), Car rental and other related services and correspondence with the guests.• Analyze competitors’ activities and pricing strategies, and produce weekly competition reports and monthly revenue comparison.