- Product Management: As a Product Owner led a team of 5 Developers, 1 Designer, and 2 QA specialists and played a pivotal role in securing many major clients some of which were worth approx. $15-20M. - Developed and managed product backlog, prioritized user stories based on business value, client needs, and project timelines, and ensure transparent communication of priorities to the development team. Defined product requirements, iterative MVP solutions, and key performance indicators (KPIs) using various product management tools.- Facilitated Agile Processes: Assisted in the integration of Agile methodologies within the team and the broader organization. This includes selecting the appropriate Agile framework, setting up ceremonies (such as daily stand-up meetings, sprint planning, and retrospectives), and ensuring that Agile principles and practices are followed.- Salesforce CRM System and Data Management: Supervised and administered the Salesforce CRM system, including its configuration, customization, and maintenance. Ensured that the system meets the organization's needs and objectives. Also, maintained and cleaned customer data within the system which includes data entry, data validation, and ensuring data accuracy and consistency.- Stakeholder Communication: Acted as a bridge connecting the development team with stakeholders, guaranteeing that stakeholders are informed about progress, changes, and impediments. Collaborated closely with stakeholders and partners, to define product vision, prioritize features, and create a product roadmap aligned with business goals.- Training and User Assistance: Provided training to internal users on how to effectively utilize the Salesforce CRM system and also delivered continuous assistance to address their questions and issues. Developed comprehensive project documentation, including requirements, user stories, and business process workflows for customers and internal stakeholders.

- Developed detailed user stories and acceptance criteria to capture product requirements and ensure clear communication with development teams.- Collaborated with stakeholders, product managers, and end-users, to understand the user experience, client needs and technical/functional requirements for the product.- Created prototypes and wireframes using tools like Sketch, Figma, or Miro to visualize product features and gather early feedback.- Assisted Product Owners and Product Management Leadership in areas of Product Roadmap and functional requirements.- Conducted and presented product demonstrations for stakeholders and potential customers to highlight key features and benefits.- Developed comprehensive documentation, including business requirements documents (BRDs), functional specifications, and user manuals. - Conducted training sessions to ensure the smooth adoption of new systems and processes.- Participated in daily sprints with the technical team to discuss functional specifications and milestone achievement.

- Worked as a Salesforce developer on Deloitte-owned asset GrantSmith to configure Profiles and Administrative permissions to grant/deny users access to platform features.- Designed, developed, and deployed Visualforce pages, Lightning Pages, Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.- Streamlined case management processes by configuring and customizing Service Cloud to improve customer support efficiency.- Designed Salesforce Flows, Approval Processes, and Auto-Response Rules to automate business requirements.- Tailored Salesforce Sales Cloud to match the organization's unique sales processes, including custom objects, fields, and validation rules.- Designed and developed custom reports and dashboards to provide real-time visibility into sales performance and KPIs.- Configured Profiles and Administrative permissions to grant/deny users access to platform features on Salesforce CRM.- Implemented custom data models and master-detail relationships, validations, and formula fields for custom objects to support business processes and reporting requirements.

1. Lloyds Banking and Groups December 2016 - December 2017• Implemented code fixes for every Business Release in Java.• Was a key player in fixing bugs in Java for both mobile and desktop journeys for the current account and savings accounts of the bank customers.• Created queries using MYSQL for the Credit card, debit card applications getting stuck for any brand customer and resolved the issue.• Managed the database and was responsible for running SQL queries 24/7 for savings accounts opened on a daily basis.• Coordinated and collaborated in the transition of architecture from Legacy Galaxy to DI2 where we successfully brought in more shared components and reduced the dependency on a single server.• Assisted incident management software to investigate, resolve issues with various applications and resolve defects.2. Target Corporation October 2014 - November 2016• Worked as a developer in Payments Security Remediation and Returns Policy Enhancements projects where requirements were to analyze and perform code changes to the existing application.• Analyzed code changes required by the applications in Java, C, and C++ over the Unix environment.• Communicated with clients over requirements gathering and involved in requirement analysis, design, and development of the application.• Developed the code in Java and supported for C++ with required changes and moved the code to production.• Created the new data tables for the updated functionality in the database using MySQL.• Participated in the Scrum process by attending Scrum meetings, sprint planning, and coding.• Appreciated by the clients and was awarded Star of the Month (February) award from the company for Target account.