 Supervise front desk staff and ensure that they provide excellent customer service Respond to guests' inquiries and requests in a timely and professional manner. Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests Track and assess guest feedback while addressing and resolving customer complaints. Train and coach front desk staff while monitoring their performance and providing feedback.

 Offered extensive administrative support to the Salary Box Executive Committee, facilitating seamless daily operations across various locations in India. Onboarded and mentored 7 interns on the team on technical skills and critical business in the project domain. Provided outstanding client service by assisting current customers and potential clients through multiple channels, including phone and email communication, and facilitating their connection with the sales team. Supported the planning and execution of events such as online seminars, workshops, webinars, various other in-office activities, and corporate parties for employees. Utilized proficiency in Microsoft Office Suite (Word, Excel, Outlook) to perform administrative tasks with efficiency and professionalism.